HT201195: If you can't redeem your iTunes or Apple Music Gift Card or content code
Learn about If you can't redeem your iTunes or Apple Music Gift Card or content code
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Helpful answers
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Jan 31, 2014 12:10 AM in response to rita83by King_Penguin,Are you able to take it back to the store that you bought it from and ask them to activate it properly ? It not then you will need to try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes
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Jan 31, 2014 11:23 PM in response to rita83by Boyzen,So many people are having the same problem it is an apple issue the stores will not return the cards apple needs to fix this problem and credit us all!