wayan5

Q: Please help!

I have totally forgotten my icloud password and the answer for the 2 steps questions for retrieval. Resetting through email also cannot be done since the email is sent to the the same address. Please help.

iPad mini Wi-Fi + Cellular (MM), iOS 7.0.4

Posted on Feb 2, 2014 3:14 AM

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Q: Please help!

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Feb 2, 2014 3:24 AM in response to wayan5
    Level 9 (78,461 points)
    iTunes
    Feb 2, 2014 3:24 AM in response to wayan5

    Are you actually talking about 2-step verification? - this does not involve security questions, but sending a verification code to your nominated trusted device. Please see this page for advice:

     

    http://support.apple.com/kb/HT5577

     

    You will need to provide your Recovery Key and receive the code on your trusted device.

     

    If you haven't actually set up 2-step verification (involving nominating a trusted device) then go to https://getsupport.apple.com ; click' See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'.