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All replies
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Helpful answers
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Feb 2, 2014 5:39 AM in response to William the Mac Guyby innocentius,Since you bought the Mac with FCPX preinstalled and not from App Store It is not available in App Store. The only place you can buy the software and updates. So you have no option another than to buy FCPX via App Store. You are using almost 3 years old version. I can not understand why you did buy a mac with FCPX preinstalled.
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Feb 2, 2014 6:09 AM in response to William the Mac Guyby hughmass,With your new Mac you receive AppleCare support. Call them. Apple does sell Fcpx preinstalled on the newest computers, and there is some slight mixup with your Apple Id, is my guess.
Hugh
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Mar 17, 2014 3:31 PM in response to William the Mac Guyby Hemidroit,Do you find a solution ?
I've the same mistake.
I bought 10 macs for my society. One was a vidéo station with FCP X.
I used a Apple certified resseler to by and install all the computers and apps like iwork, fcp x, adobe pack, etc..
With adobe, no problem, 1mac-1 serial.
With app from Apple, the resseler used his own solution to install externall apps like FCP X or iWork.
I have a bill with all apps factured but no apple id. It's impossible to update !
I can't obtain solution whith resseler or editor cause all the pack is a leasing solution and during the rent, it's a bank the owner...
In France it's a big uncomprehensible problem. The solution after too many losted time is not in the apple store.
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Jan 1, 2015 1:09 PM in response to William the Mac Guyby papermirror,I bought my FCP X with the computer and Update did not work at first.
Go to App Store > Purchases (Icon is on the top second from right)
There will be list of applications that you have to "accept" to your Apple ID account.
You will be able to update softwares afterwards.
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Jun 26, 2015 2:11 PM in response to Russ Hby JiubReyns,I know this response is to an older post but that link you provided is not working. If it's still active/valid, would you mind copying and pasting the full reply here? Thanks!
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Jun 26, 2015 2:16 PM in response to JiubReynsby Russ H,Sorry, but I don't remember what I was linking the OP to.
Russ
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Jun 26, 2015 2:17 PM in response to JiubReynsby William the Mac Guy,I have since solved the problem and do not remember the link either.
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Oct 13, 2015 2:20 PM in response to William the Mac Guyby rob_bullen,How did you solve the problem?