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TS3074: iTunes for Windows: "Error 7" message when opening iTunes

Learn about iTunes for Windows: "Error 7" message when opening iTunes

TS3074 Cannot reinstall iTunes 11.1

302 Views 2 Replies Latest reply: Feb 2, 2014 8:07 AM by GAuntie RSS
jlewis27 Calculating status...
Currently Being Moderated
Jan 30, 2014 7:05 AM

On my PC cannot reinstall iTunes after I was told too I did everything I was told to do but still not working never had this problem before just about tried everything Help I'm not a computer geek. Is it Microsoft problem or Apple problem?

  • jeremy_v Community Specialists Community Specialists (1,750 points)
    Currently Being Moderated
    Feb 1, 2014 9:39 AM (in response to jlewis27)

    Hi jlewis27,

     

    Thanks for visiting Apple Support Communities.

     

    If you are not able to reinstall iTunes, be sure you have used these instructions to ensure that iTunes and all of its related components are removed from your computer:

    Check for .dll files

    1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.

    2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.

    3. Reboot your computer.

      Note: Depending on your operating system, you may only have one of the listed paths.

    Uninstall and reinstall iTunes

    1. Uninstall iTunes and all of its related components.

    2. Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.

    3. Re-download and reinstall iTunes 11.1.4.

    You can find the article with these steps and more information here:

     

    iTunes 11.1.4 for Windows: Unable to install or open

    http://support.apple.com/kb/TS5376

     

    If you are using Internet Explorer to download the iTunes install file, see this article for help:

     

    iTunes: Downloading iTunes for Windows using Internet Explorer

    http://support.apple.com/kb/ts3212

     

    You may also find the tips in this article helpful:

     

    Issues installing iTunes or QuickTime for Windows

    http://support.apple.com/kb/HT1926

     

    Best Regards,

     

    Jeremy

     

     

     


  • GAuntie Calculating status...
    Currently Being Moderated
    Feb 2, 2014 8:07 AM (in response to jlewis27)

    I found the information above to be very helpful in resolving my issue. It is important to delete the files in the order noted in the article on uninstalling and reinstalling itunes and other software for Windows XP, 7/8.

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