SuperRockStar

Q: Please help...  GiO not working properly with Mainstage.  GiO lights errors, and Gio Disconnected errors.

I have a gig ion 11/22, and I am DESPERATE TO FIX THIS....

 

Mainstage 3

Brand new Macbook air

Brand new Apogee Gio

 

I've tried multiple reloads of the software

2 macbook air 13"

and 6 GiOs.

 

These things aren't talking to each other.

I bought the laptop SOLELY to run mainstage.  No other garbage is cluttering the box.

 

I have 1 concert file, with 50 songs (Patches)

Each patch has a few pedals configured on the layout screen, which are linked to the Pedalboard in Mainstage for various effects

AT MOST, I have 1-2 channel strips PER PATCH...  Nothing seriously tasking on the CPU.

THe CPU meter shows <20% capacity, always.  Usually <10%

A few of the patches have a channel strip with a 3 second .wav file (audio channel strip)  NOTHING HUGE AT ALL.

 

 

Problems scenarios:

 

1.  MAINSTAGE FREEZES ON LOAD = 3% of the time....  

 

Mainstage freezes at starup..  Jams on the "loading MIDI" message.  happens 3% of the time.

 

2. MAINSTAGE reports "GiO has been disconnected" = 100% of the time...  

 

I can sometimes play for 1 hour, no issues.... then all of the sudden, I hit a Gio Button, and i get the "Gio has been disconnected" message. I cannot play a gig, without this failing...    I have to REBOOT mainstage to get the stuff talking again, sometimes I have to RESET the Gio too (by holding a button and pulling/attaching the USB)  Sometimes Mainstage reconnects itself to Gio, most times I have to reboot everything.

 

3.  GiO LIGHTS MALFUNCTIONING. = 80% of the time.

 

Sometimes while I'm playing, the lights on the Gio fail to cycle when I press the buttons...  The lights on the MAINSTAGE screen layout behaive correctly, and the audio output is modified correctly when the buttons are pushed.... but the Gio foot switch lights fail to cycle.  For a particular song/patch, sometimes they work, other times they wont.

 

I've had Apogee tech support working on this to no avail.

They told me to unplug other usb devices.

Try new cables.

Increase the buffer size to 256 from 128 (which i did, but the latency/delay is unacceptable, and the problem still persisted anyway.)

MainStage, OS X Mountain Lion (10.8.4)

Posted on Nov 9, 2013 11:13 PM

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Q: Please help...  GiO not working properly with Mainstage.  GiO lights errors, and Gio Disconnected errors.

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  • by SuperRockStar,

    SuperRockStar SuperRockStar Jan 13, 2014 5:58 PM in response to Joseph Rizzo
    Level 1 (4 points)
    Audio
    Jan 13, 2014 5:58 PM in response to Joseph Rizzo

    Hi

    The apogee tech tolde to get a "powered USB hub", and in discussions with him I believed it was a hub with separate power.   I did not even know a self powered hub existed. 

     

    Anyway, I used the powered USB 2.0 hub, and it did fix my lights problem on the gio.... Where se times the gio lights would stop functioning and syncing within stage - although the effects were still responding, the lights were not. 

     

    Still, even with the light probl solved, I still experienced the error "gio has been disconnected", and it kept crashing over and over and over again. 

     

    That is when I abandoned the gio and went for a separate midi controller and a separate audio interface.  I use the RJMastermind controller, and the Maudio mtrak.  However I could never reproduce the quality gio effects quality through this Maudio.  I then tried the apogee one, and the apogee duet.  None could produce as good of sound as the gio.  So, I am now trying to use the gio only as a audio. Interface.   So far it is working.   Expensive, when gio should have been able to do both. But it works this far. 

     

    Something in gio with midi is crashing in main stage. 

     

    Ghosts.

    Ryanneal

  • by CalebGrayson,

    CalebGrayson CalebGrayson Jan 19, 2014 12:00 PM in response to SuperRockStar
    Level 1 (10 points)
    Jan 19, 2014 12:00 PM in response to SuperRockStar

    the GiO has MIDI driver problems.  its very finicky and does not play well with others.

     

    if you uninstall all other MIDI drivers, uninstall GiO driver, and reinstall GiO driver, then it should work well.

     

    i've had to uninstall, restart, reinstall, restart to ge tit to work and several times.  once it works, though, it works all the time until you get another controller and install new drivers.  i had this problem with Arturia MINILAB.  i finally got GiO to work fine, and then when i installed Arturia drivers it crashed.  had to go through this whole process again.  i don't know if it's the order or what. even the Mavericks driver for GiO didn't work at first, but after a few cycles of uninstall, restart, install, restart it now works.

     

    EDIT:  i'm on MBP 2.4GHz C2D with USB 2.0  

  • by Joseph Rizzo,

    Joseph Rizzo Joseph Rizzo Jan 23, 2014 3:18 PM in response to CalebGrayson
    Level 1 (30 points)
    Jan 23, 2014 3:18 PM in response to CalebGrayson

    I tried connecting the Gio through a self power USB 2.0 hub but it did not resolve the light syncing issue with Mainstage 3.0.2 or the newer Mainstage 3.0.3 released today.

     

    I noticed in  Audio Midi setup under the Midi window the Gio icon displays with a big red question mark over it.  I tried deleting the Gio icon, plugging the Apogee usb cable through the USB 2.0 hub as well as directly pluggin into the Macbook Pro USB 3 port and uninstalling and reinstalling the Gio drivers.  The led light syncing issue remains. 

    I haven't installed any other audio USB drivers that could possibly conflict (the M-Audio keyboard is detected without a 3rd party driver if I plug it through the USB 2.0 hub). 

  • by CalebGrayson,

    CalebGrayson CalebGrayson Jan 23, 2014 4:11 PM in response to Joseph Rizzo
    Level 1 (10 points)
    Jan 23, 2014 4:11 PM in response to Joseph Rizzo

    the GiO Mavericks driver for me also had no icon just a big red question mark over a generic icon — which for me is an indicator of the quality of the GiO's attention from Apogee.

    truth is, lots of people have it working well. it could be your unit.

    I assume you had the M-Audio unplugged the whole time you were trouble shooting the GiO.

     

    I also would use an external USB hub while trouble shooting.

  • by Arjinho,

    Arjinho Arjinho Feb 3, 2014 4:50 AM in response to SuperRockStar
    Level 1 (0 points)
    Feb 3, 2014 4:50 AM in response to SuperRockStar

    I use Apogee Gio, Arturia labratory MainStage 3.0.3 , on MBP Late 2011 2,8 i7 ,OSX Mavericks 10.9.1. I have major problems with the stabilty of Gio. . Sometimes MS just dont open. With some restarts maybe it will work but maybe not and not for a long time maybe after several restarts.  Freezing during edit a patch in main stage.  Very risky for live situation. Any suggetsions?

  • by SuperRockStar,

    SuperRockStar SuperRockStar Feb 3, 2014 7:20 AM in response to Arjinho
    Level 1 (4 points)
    Audio
    Feb 3, 2014 7:20 AM in response to Arjinho

    Hello

    My gio had 2 issues

    1. Lights not working , and a separate powered usb 2.0 port helped.

    2.  Gio crashed, disconnected, booted funny, etc.  I was not able to get this fixed, not with Apple Or Apogee.  I had to buy a separate midi foot control. And it has never crashed since.

     

    Now, I use

    Mainstage latest v

    RJM mastermind midi foot control

    Gio "just" for the audio interface portion.... Because I found the gio superior in creating effects sound quality.  It was better than Apogee One, Appogee Duet for iOS, Maudio track, Maudio track plus.

     

    I am not familiar with your midi keyboard to guide you further,other than guessing. 

  • by elblaut,

    elblaut elblaut Feb 3, 2014 10:33 AM in response to SuperRockStar
    Level 1 (0 points)
    Feb 3, 2014 10:33 AM in response to SuperRockStar

    Hm ... I use my GiO since November 2012 without any issues. From Mainstage 2.1.x over 2.2.2 to 3.0.3. All works fine, i did a couple of Gigs since that time. Only a little problem with the new colortable, but that has not affected the function. I don't think your problem is a Mainstage thing. It is the task of Apogee to fix that (USB 3.0 problem).

  • by Joseph Rizzo,

    Joseph Rizzo Joseph Rizzo Feb 3, 2014 10:49 AM in response to elblaut
    Level 1 (30 points)
    Feb 3, 2014 10:49 AM in response to elblaut

    Elblaut,

    What Mac are you using with the Gio?  Is it a newer Mac with USB 3.0 ports?

     

    I have used the Gio successfully on an older 17" Macbook Pro with USB 2.0 ports but can't get the lights to properly sync on the 2013 late model 15" Macbook Pro with USB 3.0 ports.

     

    I tried plugging directly into a self powered USB 2.0 hub but did not resolve the issue.  Also tried with both the older USB 2.0 drivers (2011 by Apogee) and the newer drivers recommended for Mavericks (2013 by Apogee) through the USB 2.0 hub and without the hub.   Either manner - the lights for the effects and looper begin to go out of sync.  This issue never occurred on Snow Leopard and the 17" Macbook Pro with USB 2.0 ports.

     

    Super,  on the older model Macs (Macbook Pro 17") I was having issues with the Gio and Mainstage 1 through 2.x - mainly CPU spike issues that would knock Mainstage. out.  After a lot of troubleshooting, I discovered that the Macbook Pro would get too hot and purchased a high grade 3 fan adjustable laptop cooler.   This did resolve the crashing issues in Mainstage.  I was really suprised this worked.  A few times over the years I forgot to plug the cooler fan in and it would indeed crash again.  

     

    I believe the issue for the new Macs, such as the Macbook Pro 15" with retina is the USB 3.0 ports.  The software driver is not written correctly - thus causing people a lot of problems. I haven't really been able to get it to work reliably using any method.

  • by SuperRockStar,

    SuperRockStar SuperRockStar Feb 3, 2014 11:04 AM in response to Joseph Rizzo
    Level 1 (4 points)
    Audio
    Feb 3, 2014 11:04 AM in response to Joseph Rizzo

    Yes, I have a brand new Macbook Air 13" with USB 3 ports.

    I even went out and bought another MBA13", just to make sure it wasn't my computer... and the same thing happened...  so, it wasn't unique to my one computer.

     

    I seemed to read in one of the Mainstage version updates, that it contained a bug fix for CPU spike issues.  You might want to check that out.

     

    There is definitely a ghost somewhere...

    A new Mac from Apple with USB3 technology.

    A new version of Mainstage 3.0, vs. 2.O

    An OLD Gio (Unless Apogee changed something, they are the only component that was "unchanged".   Assuming it previously worked OK, I don't know - because this is my first at-bat.)

     

    Even with my work around (separate MIDI foot controller, with the Gio only as an Audio Interface)... the automation of digital effects, with the POWER of mainstage, is a Godsend for me...  I'm in a cover band, and I like my guitar to sound exactly like the original artist recording... 60+ songs...  and achieving and managing that tone with traditional pedals or other digital software was IMPOSSIBLE..  I tried.

     

    Mainstage is the way to go for me.

     

    I'm anxious to advance the function of controlling DMX lighting with my midi foot controller.  Wicked-cool to be able to turn on the strobe when I cut into a lead guitar riff.

     

    ROCK!!!!

  • by elblaut,

    elblaut elblaut Feb 4, 2014 8:38 AM in response to Joseph Rizzo
    Level 1 (0 points)
    Feb 4, 2014 8:38 AM in response to Joseph Rizzo

    Hi Joseph,

     

    my homestudio-mac is a late 2009 iMac, my live-Mac a mid 2011 iMac. Both got 8 GB RAM, OS X 10.9.1, Mainstage 3.0.3 and got only USB 2.0 ports.

     

     

    Your problem is the sloppy programmed driver from Apogee.

  • by jamsden,

    jamsden jamsden Apr 23, 2014 7:08 PM in response to SuperRockStar
    Level 1 (0 points)
    Apr 23, 2014 7:08 PM in response to SuperRockStar

    I have two MacBook Pros, an older 2011 17" with USB 2.0 and This years 15" Retina with USB 3.0. Here's what I have found:

     

    1. There appears to be a difference between USB 3.0 ports. The USB 3.0 port on the MacBook Pro does not work reliabally and does not control the lights properly. But I have a Belkin Thunderbolt docking station that also has USB 3.0, and it seems to work reasonably well.

     

    2. The lights work properly for some time on the older USB 2.0 machine. But after using it for a while, the lights get out of sync with the buttons in Mainstage 3.0.3. At the point they get out of sync, it appears every other button press is back in sync. Its as if the echo of the Mainstage button control to the MIDI out port drops every other button press.

     

    3. I've never gotten the Looper Record button to work right. I have it configured for Press/Release with Send Value to: Port 1 GiO. That works when I press the GiO Record button - record starts on the Looper. But when I press the GiO Record button again, the looper sets the loop length but does not turn off the Looper Record.

     

    I think this is a bug in Mainstage 3.0.3 Looper because perform mode with the Mainstage UI does the same thing. I hope this is not as designed because it does not work properly. If you're playing a loop and you press Record to set the loop length, you want this to also turn off record so you can keep playing without adding an overlay to the loop. This bug makes the Mainstage 3.x looper mostly unusable. You can try to press the record button twice, but you have to stop playing to avoid adding extra overlay content to the beginning of the loop, and have to wait to the next loop cycle to start playing again.

     

    4. GiO I/O is indeed very good. Try it with Mainstage 3 and Suffham S-Gear. You'll be very pleased with the sound and feel. S-Gear is really fantastic. And the GiO is solidly built and road worthy. But The MIDI just doesn't work reliably enought for live performance. Its not just a USB 3.0 problem. This is an expensive unit and Apgoee and Apple should get together and fix these MainStage and Apogee defects.

  • by jamsden,

    jamsden jamsden Apr 24, 2014 5:35 PM in response to jamsden
    Level 1 (0 points)
    Apr 24, 2014 5:35 PM in response to jamsden

    I figured out the Looper Record issue. Different loopers have different approaches to starting a loop, setting the loop length, swithching from record to play, etc. MainStage Looper does not treat the Record button as I expected. Rather it uses the Play/Stop button to set the loop length and turn off record. In summary, staring with an empty loop configured with sync off, snap to off, and play from start:

     

    Start Recording: Press the Record button - the looper starts recording and the Play/Stop button is set to Play

    Stop Recording, start playback: Press the Play/Stop button (not Record to turn recording off). The loop plays from the start, and record is turned off.

    Overdub content on the loop: Press Record

    Turn of overdub: Press Record again to toggle it off

     

    So Looper can be made to work as I wanted, I just needed to use Play/Stop to set the initial loop length, and switch from record to play.

  • by Joseph Rizzo,Helpful

    Joseph Rizzo Joseph Rizzo Apr 25, 2014 8:09 AM in response to jamsden
    Level 1 (30 points)
    Apr 25, 2014 8:09 AM in response to jamsden

    Hi Jamsden,

    I am experiencing the same issues the the lights on the Gio not staying in sync with the effects pedals in Mainstage.  The syncing lights issue also occurs with using the Looper.  

     

    I used the same Gio on various 17" Mac laptops for years with Snow Leopard and earlier with Mainstage 1.x - 2.x.  I never experienced the lights syncing issue. 

     

    The Apogee Gio uses USB 1.  The new Macs released over the last year and a half use USB 3.0 ports.  

     

    There definitely seems to be an issue with the newer Macs not being able to communicate properly with the Gio through the USB 3.0 ports.

     

    Many have recommended using a USB 2.0 hub to connect to your USB 3.0 Mac port and then connect to the USB 1 Gio.   I tried a few different manufacturer hubs but none of them has resolved the issue.

     

    I am pretty sure it is a simple Midi driver from Apple or Apogee that needs to be written or corrected to resolve the issue. 

     

    When I install the Apogee drivers for Mavericks a Gio midi icon appears in Audio/Midi setup with a big red question mark on it.  

     

    I tried uninstalling the latest Mavericks driver and went back to the earlier 2011 version.   The red question mark goes away on the Gio midi icon but the midi still does not communicate properly - causing crashes, light syncing issues, causing many midi error messages in the Console log. 

    Neither driver works to resolve the lights syncing issue with Mainstage effects or the Looper.

     

    I tried working with Apogee to resolve it for over 4 months with no solution that works.  

     

    I truly believe the only way this can really be resolved is that if Apple and/or Apogee work together to resolve the midi/usb 3.0 issues to get the Gio communicating properly.

     

    At this point I have simply abandoned using the Gio. 

     

    The Gio hardware is designed very well, unfortunately, the software drivers prevent this unit from working reliably.

  • by svennbirger,Helpful

    svennbirger svennbirger May 2, 2014 3:31 AM in response to SuperRockStar
    Level 1 (5 points)
    May 2, 2014 3:31 AM in response to SuperRockStar

    Hi

     

    I had some of the same problems. GiO did not connect to midi after the GiO 10.9 installation. The sound did work but not the midi control, used with Garageband and MainStage 3. I had contact with Apogee support, but after talking to them one month, i gave up. Then i tried on my own...

     

    This did work on my new MacMini 2004 and my old MacBook white 2010:

    1     Removed midi units in the midi app

    2     Installed the GIO_OSX10.9.dmg

    3     Installed the GiO_July_2011.dmg - did not uninstall the GIO_OSX10.9.dmg

     

    Don´t ask me how, but now it works!

     

    My OSX is 10.9.2

  • by SuperRockStar,

    SuperRockStar SuperRockStar May 2, 2014 6:56 AM in response to svennbirger
    Level 1 (4 points)
    Audio
    May 2, 2014 6:56 AM in response to svennbirger

    Hello

     

    I also had apogee tell me 1 week ago, that these problems were ( likely) solved by the new apple mavericks software version.  I am still on mountain lion, have not yet upgraded to mavericks.

     

    As for now, i continue to use the gio only as an audio interface, and I use a separate midi controller - RJM Mastermind.

     

    Still works flawlessly.

    Downside is the added cost, and that the GIo takes up toouch room as an AI only, and it won't physically fit onto my pedalboard.  Small price to pay for a magical setup.

     

    I'm using mainstage to run wave format audio effects clips during my guitar playing (controlled by my midi foot control). 

    My next desire is to have my midi foot control trigger DMX light sequences.  I'm told this is possible via mainstage, just haven't tried yet.

     

    Thanks tobeveryone for the help

     

    Ryan

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