Skip navigation

Mid-2013 Macbook Air screen goes black?

194093 Views 888 Replies Latest reply: Apr 3, 2014 2:37 PM by Blackbird77 RSS Branched to a new discussion.
  • aSmilar Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 3, 2014 9:55 AM (in response to @ntoni0)

    Well the MBA crashing and losing your work from time to time when the screen dims and you touch the trackpad/keyboard to wake it to find out that it went to sleep and you eventually have to hard restart. That is not fun for sure.


    But what really bothers me most is knowing I have defected MBA that I paid $1500+ for and Apple is denying to respect its waranty, where there are Other MBAs that do NOT have the problem . That leaves me with a bad taste in my mouth . How do I sell this thing ? Do I tell the buyer your are bying a defected MBA but don't worry it does not happen offen ? Or Do I fool the buyer and hide that and say Apple thinks its absolutely fine,,, Or what exacty??

  • philthepowa Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 3, 2014 11:00 AM (in response to aSmilar)

    It looks like a fix will be in next update 10.9.2 :

    A beta is already avaible if you google it. I didn t try it and wait for the official update !

  • BobSaggy Level 1 Level 1 (5 points)
    Currently Being Moderated
    Feb 4, 2014 4:22 AM (in response to @ntoni0)

    I personally can't let this one slide. I've lost research work that I did on the Air and had to start all over. Also the thought that it could happen anytime and you may or may not loose data is most troubling and not in keeping with Apple products so i think that's why a lot of us are posting more and more so that Apple finally pushes out a fix. (We hope) Also it's an embarrassment when your giving a presentation in front of everyone and your Air goes blank. They are many scenarios poeple can give why this is a serious issue that needs attention but am just stating mine. So i think if it worked for you, then that is very good an am happy for you but know the scenarios are different for a lot of people.


    My solution was to be doing my research from my iMac at home which means i can only do research when i get home out of fear i don't loose data. If Apple can't get a fix, then i'll move back to the MBP, it's another solution but expensive. I would rather shell out money to use a laptop that is realiable because the headache of loosing data is much worse.


    And like a user said, how do you sell the machine to another person.  Lying that there is no problem is out of the question so you'll have to inform whoever that the machine is defective and hopefully they'll still buy it.

  • Martin Bergstrom Level 2 Level 2 (475 points)
    Currently Being Moderated
    Feb 4, 2014 1:51 PM (in response to BobSaggy)

    It seems almost certain the OS X 10.9.2 update fixes this issue. Hang in there…

  • todfromtx Calculating status...
    Currently Being Moderated
    Feb 4, 2014 2:24 PM (in response to BobSaggy)

    @BobSaggy--Couldn't agree with you more.  The last straw for me was when I realized that the lockup/black screen occurred if i missed a direct hit on the delete key and hit in-between the power button and delete keys. Very frustrating to lose a lot of work when you are just trying to correct a typo!


    I found a lot of patience and a lot of positive attitude went a long way to getting a very equitable trade-in on a rMBP from a manager at an Apple store.  I simply got to the point where I just could no longer wait for a long promised fix. TBH, I miss the MBA's lighter weight the most, but the screen on the rMBP is flat-out incredible.

  • aSmilar Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 6, 2014 12:30 PM (in response to todfromtx)

    I was in like meeting with the CIO this morning and the laptop dimmed for 3 seconds I rushed to tocuh the trackpad and woop the MBA crashed I had to restart a VPN connection.... HOW embarrassing............................

  • Nkkhou Calculating status...
    Currently Being Moderated
    Feb 9, 2014 1:11 AM (in response to dms18)

    Same issue here!

  • I.Marco Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 9, 2014 2:30 PM (in response to jportnoy)

    Still has the same issue! Will they ever fix it?! What can I do about it, where to write to get their attention?

  • Martin Bergstrom Level 2 Level 2 (475 points)
    Currently Being Moderated
    Feb 9, 2014 3:42 PM (in response to I.Marco)

    What OS X version are you running? If you're on 10.9 or 10.9.1 it seems there's a bug when entering sleep that sometimes makes the MacBook Air (Mid 2013) not wake from sleep when attempted. Rumors suggest this is fixed in the OS X 10.9.2 update, currently in beta. Let's hang in there until it's released (which shouldn't be too long from now).

  • AnoopKam Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 9, 2014 8:36 PM (in response to I.Marco)

    Just wait till the 10.9.2 version gets released. It has a workaround, which works as a fix for this. Apple's solution was to disable sleep functionality from the power button. So, now you don't accidently trigger sleep when you (accidently) press the power button. The power button now works like the one from iOS devices sans the display shutoff on quick press, ie, you need to keep it pressed for some time before presented with a menu for shut down, sleep, etc.


    However, this doesn't address the problem of the black screen appearing at random. What I knew from people who installed the beta is that even that doesn't occur now(I mean have not occurred during the 3-4 weeks since install; hopefully its fixed too)

  • AnoopKam Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 9, 2014 8:38 PM (in response to philthepowa)

    Check the facebook group too for this issue called "Macbook Air Screen Goes Black" for more updates regarding this.

  • Sarah_Marie Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 21, 2014 8:36 AM (in response to jportnoy)

    Just spoke with Apple re: black screen issue.


    - They said they are aware of the issue and it's being looked at.

    - They have been told to tell people 1) make sure you have done all updates; 2) Under System Preferences > Energy Saver, set both Power Adapter and Battery slider to "Never"; 3) Update to Mavericks


    I'm doing 1 & 2 and holding off on Mavericks updates. Hopefully this helps.

  • fekimoki Calculating status...
    Currently Being Moderated
    Feb 25, 2014 6:48 PM (in response to jportnoy)

    Hi guys, how's 10.9.2 doing?

  • John_de Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 25, 2014 9:42 PM (in response to fekimoki)

    Seems to have fixed my issues, though the release notes make no mention of it.

  • fekimoki Level 1 Level 1 (25 points)
    Currently Being Moderated
    Feb 25, 2014 10:06 PM (in response to John_de)

    Good to hear that.


    BTW I tested 10.9.2's power button behavior in 2 Macs:

    1. MBA 2012: No more fast sleep, 2 secs press = The sweet Restart Sleep Cancel Shut Down appears.

    2. MBPR 13": At first, it's the same = fast sleep. But after restart, it's like #1.


    So yeah great stuff tweaking the power button!


More Like This

  • Retrieving data ...

Bookmarked By (53)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.