Ashiki
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Q: Apple lightning to 30-pin adapter not working after 5s iOS 7.0.4

Is anyone else having problems using the Apple-made lighting to 30-pin adapter cable (not the one-piece adapter plug) with their iPhone 5S on 7.0.4?  Specifically, I am seeing that the adapter is no longer recognized by the iPhone.  My adapter was working fine for 3 months until suddenly last week after a 7.0.4 upgrade it stopped charging the iPhone but still allowed audio out through the adapter.  I made sure my iPhone jack wasn't the problem by ensuring the USB-to-lightning cable charged normally which it did.  I took the adapter to the Apple store yesterday and they replaced it under warranty no questions asked.  The new one, however, shows the "accessory not recognized" message on my iPhone 5S.  I took this new one to the Apple Store today and the same thing happened with a brand-new one off the shelf.  Their store "tech guy" was actually able to replicate the same problem on their own iPhone 5S in the back with the brand-new adapter off the shelf.  They were at a loss and suggested I wait to see if Apple has a fix.  Anyone else having this problem or know if this is a known issue?  Until it gets fixed, I can't use the adapter.

Posted on Jan 12, 2014 6:15 PM

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Ashiki

Q: Apple lightning to 30-pin adapter not working after 5s iOS 7.0.4

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  • by Radonvish,

    Radonvish Radonvish Feb 4, 2014 4:40 AM in response to Ashiki
    Level 1 (0 points)
    Feb 4, 2014 4:40 AM in response to Ashiki

    Yes! I am having the same problem but in my case its charging and syncing works but audio output does not work.

  • by wegras,

    wegras wegras Feb 4, 2014 5:08 AM in response to Radonvish
    Level 6 (15,184 points)
    Wireless
    Feb 4, 2014 5:08 AM in response to Radonvish

    Radonvish wrote:

     

    Yes! I am having the same problem but in my case its charging and syncing works but audio output does not work.

    If you have a genuine Apple Adapter.....

     

    Restore iPhone as new and start again

    Update may have corrupted the iOS installation

     

    If not genuine that is the problem especially as you have no audio

  • by Radonvish,

    Radonvish Radonvish Feb 4, 2014 5:26 AM in response to wegras
    Level 1 (0 points)
    Feb 4, 2014 5:26 AM in response to wegras

    Ok I will do that. I will restore my phone fully just to make sure. And yes the adapter is 100% genuine I bought it from an authorised seller. Will it work? What if it does not work?

  • by Radonvish,

    Radonvish Radonvish Feb 4, 2014 5:42 AM in response to Radonvish
    Level 1 (0 points)
    Feb 4, 2014 5:42 AM in response to Radonvish

    Restored as new still does not work.

  • by wegras,

    wegras wegras Feb 4, 2014 5:52 AM in response to Radonvish
    Level 6 (15,184 points)
    Wireless
    Feb 4, 2014 5:52 AM in response to Radonvish

    Then take it back to seller

  • by Ashiki,

    Ashiki Ashiki Feb 4, 2014 6:23 AM in response to wegras
    Level 1 (0 points)
    Feb 4, 2014 6:23 AM in response to wegras

    Yes, take it back as I did.  The Apple Store gave me my money back in full because even the new adapters off the shelf were not working correctly with my 5S on 7.0.4.  They suspect it is an issue with iOS 7.0.4 since it started after the update.  I am still waiting to here if Apple has recognized this as official problem or not.

  • by Radonvish,

    Radonvish Radonvish Feb 4, 2014 6:32 AM in response to Ashiki
    Level 1 (0 points)
    Feb 4, 2014 6:32 AM in response to Ashiki

    Thanks for the help. I have just contacted the seller he was not aware of the issue. He has asked me ship it back to him. On a similar note Apple should do something about it or people with iphones 5 and ipod 5 won't be able to use amps.

  • by macpilot319,

    macpilot319 macpilot319 Feb 26, 2014 1:09 AM in response to Radonvish
    Level 1 (0 points)
    Feb 26, 2014 1:09 AM in response to Radonvish

    Just bought the same product. Tried all of the above recommendations and still doesn't work. Genuine Apple part too. I feel Apple are losing their way these days. Plug and play seems a thing of the past.

     

    Come on Apple......get a grip for goodness sake!!!

  • by Ashiki,

    Ashiki Ashiki Feb 26, 2014 3:43 PM in response to macpilot319
    Level 1 (0 points)
    Feb 26, 2014 3:43 PM in response to macpilot319

    I can't believe this is still an unresolved issue. Macpilot319, may I ask what ios version you are on?  Just trying to find out if it is still not fixed in newer versions.

  • by Big Apple cat,

    Big Apple cat Big Apple cat Mar 10, 2014 3:51 PM in response to Ashiki
    Level 1 (5 points)
    Mar 10, 2014 3:51 PM in response to Ashiki

    I just bought a brand new 5S from the Apple Store in Bath (UK) and also the Lightning to 30 Pin Adapter (the one with the short cable) as soon as I plug it into the 5S I also get the message "This accessory is not supported by this device" and that's without anything plugged into the 30 pin socket. I tried connecting it using the adapter to each of my cars and although power is getting through the 5S does not show up as a device in either of my car's audio systems. Also tried connecting it using the adapter to my imac and again it does not show up.

     

    I have another car with a USB socket and that works fine with the 5S and it's Lightning to USB lead as does the connection to the iMac using that lead which is how I set it up on iTunes.

     

    My iPhone is on iOS 7.1 so it looks like whatever caused the issue in 7.0.4 has not been rectified with 7.1.

  • by macpilot319,

    macpilot319 macpilot319 Mar 11, 2014 2:09 PM in response to Ashiki
    Level 1 (0 points)
    Mar 11, 2014 2:09 PM in response to Ashiki

    I've just upgraded to 7.1 and it still doesn't work!!

    Totally useless and not impressed.

  • by Big Apple cat,Helpful

    Big Apple cat Big Apple cat Mar 11, 2014 2:23 PM in response to Big Apple cat
    Level 1 (5 points)
    Mar 11, 2014 2:23 PM in response to Big Apple cat

    Well I was wrong it's got nothing to do with software or a problem with the iPhone 5S, it's the adapter hardware.

    I went to the Cribbs Causeway store and was able to replicate the error message on the demo iPhones plugging in the adapter i purchased. So I was given a replacement, tried that with same result on my 5s and the demo phones. Then tried another taken off the shelf just like the previous one and voila it worked. It turns out based on the comments of the guy who served me, that they had seen a few instances of this issue.

     

    I had already logged a case with Apple and they are sending me another cable FOC they are going to try to establish the batches of these adapters that have this problem as they suspect a manufacturing problem

     

    SO, if you have this issue with a recently purchased adapater just take it back to the Apple Store and ask for a replacement.

  • by wegras,Helpful

    wegras wegras Mar 11, 2014 2:30 PM in response to Big Apple cat
    Level 6 (15,184 points)
    Wireless
    Mar 11, 2014 2:30 PM in response to Big Apple cat

    So take them both back to Apple Store for the genius to see what the issue is

  • by Big Apple cat,

    Big Apple cat Big Apple cat Mar 11, 2014 2:35 PM in response to wegras
    Level 1 (5 points)
    Mar 11, 2014 2:35 PM in response to wegras

    I think you misunderstood/misread the message I just posted. I did return the adapter and the second faulty adapter was tried out in the store. The third one works fine so I have kept that. Apple are looking into this as I implied it looks like there may be a number of faulty adapters in the various stores. This is beyond the local stores Genius bars capabilities to resolve.

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