HT204407: Get help using Find My Friends
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Helpful answers
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Feb 4, 2014 11:27 AM in response to loader544by randers4,Might be a lack of cell towers or crowd sourced wifi sites. There isn't much you can do about it. See http://support.apple.com/kb/HT5594.
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Feb 4, 2014 11:32 AM in response to randers4by loader544,Thanks randers4 but a co-worker in my office does not have this problem and her son works at the same place as my daughter.
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Feb 4, 2014 11:34 AM in response to loader544by randers4,Does the co-worker have the same carrier? If not, they may have more cell towers or towers that deliver a more accurate location.
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Feb 4, 2014 11:43 AM in response to randers4by loader544,yes same carrier and both of our kids work in the same office as do both of us mothers. So all 4 of us have the same carriers
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Feb 4, 2014 11:49 AM in response to loader544by randers4,You could have her try going to Settings>General>Reset and tapping both Reset Location & Privacy and Reset Network Settings. This will reset the location and privacy settings and network settings back to their defaults. It will also erase passwords for previously joined wifi networks so she will have to re-enter them.
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Feb 4, 2014 11:58 AM in response to randers4by loader544,Thank you we will try that and see what happens. Cheers!!
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Feb 4, 2014 12:17 PM in response to randers4by loader544,Ok randers4 guess what it didn't work I really do not know what to do now grrrrrr!
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Feb 4, 2014 12:25 PM in response to loader544by randers4,Is she connected to her work wifi when this happens? If so, that may be the issue. The phone will use the router's location to help it determine it's location. However, sometimes a problem arises when the router is set up at another location, either by a centralized IT department in another building or an ISP who supplies the router. As a test you might have her turn off wifi to see if the location improves when just using the cell towers.