1 2 Previous Next 24 Replies Latest reply: Feb 4, 2014 3:57 PM by Lawrence Finch Go to original post
  • 15. Re: Sim Not Valid iPhone 5
    Stefanopica1998 Level 1 Level 1 (0 points)

    Hi i've got the same issue but i live in Italy and i've got an English SIM card and just a few days ago I was on a phone call and it ended the call and said in top left hand corner sim is not valid?!?! What do you guys think it is???

     

     

     

  • 16. Re: Sim Not Valid iPhone 5
    Stefanopica1998 Level 1 Level 1 (0 points)

    I heard it's an software problem,is it?

  • 17. Re: Sim Not Valid iPhone 5
    alihuta2002 Level 1 Level 1 (0 points)

    Sorry for didn't keep you guys up to do date of what is going on with my case.

     

    So I have contacted Ape support the first day after the holiday and then I was transferred to many people to talked to and I even went to the apple store and no one can help me and said I have to open a ticket from the phone call and let then pass that to the engineer. Luckily I called again and one guy who really know what is going on he investigate and then spoke to the engineer right away.

     

    This is what happen....

     

    At that time the iPhone I had was replace twice so it's basically the third phone I got from apple and the IMEI was messed up in the system somehow and then they accidentally put my new IMEI for the guy who is buying the new one lock with TELUS and so that's the reason why my phone got locked to TELUS... So the engineer fixed that problem and the guy who spoke to me sent me a new unopened

    iPhone 5 and now this is my 4th phone LOL

  • 18. Re: Sim Not Valid iPhone 5
    Stefanopica1998 Level 1 Level 1 (0 points)

    My phone said in the left hand corner:sim not valid i took it back out and put it back in is my phone broke??? Or is it a software problem???

  • 19. Re: Sim Not Valid iPhone 5
    Lawrence Finch Level 7 Level 7 (25,970 points)

    "SIM not valid" means either then SIM failed or the phone is locked to a different carrier than the one the SIM is from. If it happened during a call it could mean that the carrier's system determined that the SIM is not matched to the IMEI of the phone, meaning that the phone was not registered properly with the carrier. It is not a software problem and your phone is not broken, but your SIM may be broken or your account may have a problem.

  • 20. Re: Sim Not Valid iPhone 5
    Stefanopica1998 Level 1 Level 1 (0 points)

    Thanks would this sim bring any problems to my phone?

  • 21. Re: Sim Not Valid iPhone 5
    Lawrence Finch Level 7 Level 7 (25,970 points)

    I suggest contacting the carrier whose SIM failed. The should be able to give you a new one. If they have walk-in service centers that would be the best way to go.

  • 22. Re: Sim Not Valid iPhone 5
    Stefanopica1998 Level 1 Level 1 (0 points)

    So would it not couse any problems to my phone?

  • 23. Re: Sim Not Valid iPhone 5
    adamjohan23 Level 1 Level 1 (0 points)

    Mine says Sim not valid when I'm in the activation process. I just bought an iPhone 5 (pre-owned). I don't know if it's remotely lock or what? But right now, it's not activating due to the sim card.

  • 24. Re: Sim Not Valid iPhone 5
    Lawrence Finch Level 7 Level 7 (25,970 points)

    That message means that the phone is carrier locked. Only the carrier it is locked to can unlock it. Only some carriers will, and those that will require that you meet certain conditions.

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