Q: My MacBook suddenly started running slow
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Jan 29, 2014 12:20 AMby Lexiepex,Erika, it sounds as hardware problems more and more. Do you have data on your MBA that are absolutely neccessary to save, and that you cannot recreate? Buy a small external USB disk format it Mac OS Extended (journaled) and copy those data to it with Finder. If you do not succeed to format it (with Disk Utility), format it on another computer, when that is a windows computer format it in Fat32.
Is it possible to answer the questions?
Prepare for an appointment with Apple Care (make an appointment before and explain what is wrong with your MBA (have the serial number ready).
Lex
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Jan 29, 2014 8:25 AMby Erika6,Lex,
There is only one device listen under "Devices" in Finder. The device is named Remote Disc and when I click on Get Info, it comes up with nothing. Here is a picture of hat I am seeing:
As for giving you the non standard applets in System Preferences, can you tell me how to do that? I dont know what non standard applets are and nothing comes up when I search the words in Finder.
Also, it may be beneficial for you to know that I accidentally deleted the hard drive a while back when I was trying to figure out why my computer took so long to log in. I took it to my school's technology center and they reinstalled the software and wiped the computer clean, which (they said) fixed the hard drive issue. It did not fix the slow login issue at all though.
Hopefully this information gives you a better idea of the problem. I will call and make an appt with the apple store today.
Thank so much for your help!
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Jan 29, 2014 8:35 AMby Lexiepex,This is the external CD/DVD dirive (if you have one). You can only see what it is when you have such a thing connected.
You probably have nothing important on your internal disk after the school "wiped it clean". If the internal disk is dead or dying you loose all that you have on it. This MBA is about 5 years old, not uncommon for the disk to be dying. If there are any files that you want saved, do that on a small external disk, or even on a USB stick.
What I wanted to know about the Applets: forget it, there probably are only the standard ones: Applets are the icons in the System Preferences; you find the System Preferences in the Applications Folder.
Post back when you have Apple looked at it.
Lex
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Feb 4, 2014 7:53 AMby inanna hunter,Hi Lex,
Thanks, God! I've found this post and you!
Some helps, please?
Here comes my report.
Hardware Information:
MacBook (13-inch, Late 2009)
MacBook - model: MacBook6,1
1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 1 day 2:24:7
Disk Information:
WDC WD5000BEVT-22A0RT0 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 499.25 GB (397.03 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. Built-in iSight
HewLett Packard HP LaserJet 3200
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
com.eltima.ElmediaPlayer.kext (1.58 - SDK 10.4)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.eltima.ElmediaPlayer.daemon.plist 3rd-Party support link
Launch Agents:
[System] net.culater.SIMBL.Agent.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.google.Chrome.framework.plist 3rd-Party support link
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
[not loaded] com.macpaw.CleanMyMac.helperTool.plist 3rd-Party support link
[not loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist 3rd-Party support link
[not loaded] com.macpaw.CleanMyMac.volumeWatcher.plist 3rd-Party support link
[not loaded] com.nchsoftware.reflect.agent.plist 3rd-Party support link
[not loaded] com.zeobit.MacKeeper.Helper.plist 3rd-Party support link
User Login Items:
EvernoteHelper
Line
Caffeine
Line
QQ
Dropbox
Google Drive
Internet Plug-ins:
MeetingJoinPlugin: Version: (null) - SDK 10.6 3rd-Party support link
nplastpass: Version: 1.75.9 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link
OfficeLiveBrowserPlugin: Version: 12.3.6 3rd-Party support link
AdobePDFViewerNPAPI: Version: 10.1.5 3rd-Party support link
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link
Flash Player: Version: 11.9.900.170 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 10.1.5 3rd-Party support link
JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
User Internet Plug-ins:
iGetterBundle: Version: 2.7.5 3rd-Party support link
CitrixOnlineWebDeploymentPlugin: Version: 1.0 3rd-Party support link
txftn: Version: 1.0.0.3 3rd-Party support link
QQMail: Version: 1.0.0.4 3rd-Party support link
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Bad Fonts:
None
Old Applications:
None
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Time Machine not configured!
Top Processes by CPU:
5% WindowServer
2% Finder
1% EtreCheck
1% Locum
0% mds_stores
Top Processes by Memory:
53 MB Finder
33 MB Google Chrome
20 MB mds_stores
20 MB mds
20 MB WindowServer
Virtual Memory Information:
2.34 GB Free RAM
261 MB Active RAM
202 MB Inactive RAM
678 MB Wired RAM
3.45 GB Page-ins
434 MB Page-outs
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Feb 4, 2014 10:12 AMby John Galt,inanna hunter until LexSchellings gets back to you, get rid of both the MacKeeper and CleanMyMac garbage. Both of them are scam products that will only cause problems. Never pollute a Mac with trash like that.
Follow the instructions below to remove MacKeeper. Earlier versions than the one released in 2012 require more extensive work to uninstall all its components. Unfortunately CleanMyMac's uninstallation instructions do not remove all its components, and in an abundance of caution I recommend nothing less than erasing your Mac completely and rebuilding it from the ground up.
The fastest way to take an exquisitely designed and painstakingly engineered Mac and make it run like a steaming pile of dung is to install and use so-called "cleaning" or "security" products. Using them to "clean" your Mac of files or operating system components it considers wasted space will result in system corruption that makes merely removing those products insufficient to restore a Mac to its previous state. The only way to do that is to restore your Mac's content from a backup created prior to using it or similarly categorized junk.
Those are not the only programs capable of performing such extensive harm. They are not even the worst of them, but they are very popular due to marketing techniques that are as aggressive as they are effective.
You may have other problems but those are the most obvious. You may be better off erasing your system and reconfiguring it. Don't reinstall the junk.
- If you used MacKeeper to encrypt any files or folders, use MacKeeper to un-encrypt them first.
- Quit the MacKeeper app if it is running.
- Open your Applications folder: Using the Finder's Go menu, select Applications.
- Drag the MacKeeper icon from your Applications folder (not the Dock) to the Trash.
You will be asked to authenticate (twice):
You do not need to provide a reason for uninstalling it:
- Just Click the Uninstall MacKeeper button. You will be asked to authenticate again.
After it uninstalls you may empty the Trash and restart your Mac. All that will remain is an inert log file that does nothing but occupy space on your hard disk.
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Feb 4, 2014 11:45 AMby Lexiepex,Hi ianna,
You have more than enough Ram and more than enough space on the disk.
1. as John has already said: indeed, the first you have to do is getting rid of the crapware MacKeeper and CleanMyMac: there is an uninstaller on the Mackeeper site (zeobit.com), and when you start CleanMyMac, there is an uninstaller in the main menu. See also John's post.This is very important.
After that restart the Macbook and empty the TrashBin.
2. in SystemPreferences, Users&Groups, LoginItems:
remove all entries (this just stops them always running after startup, it does not uninstall them), use the minus sign underneath.
Then restart the Macbook.
3. I advise to uninstall Cafeine, does not do anything for you; use the settings in Mavericks.
4. I strongly advise to uninstall Elmedia Player: read here how to do it:
http://wiki.eltima.com/user-guides/elmedia-player/uninstall.html
When you can not do with the Apple applications, download and install the best (and free) player: VLC; do that later after the clean up.
5. I am not familiar with QQ, but I think that Apple Messages is good enough, thus I propose to use that and uninstall QQ.
6. Go to MacintoshHD / Library / ApplicationSupport / delete the Simble folder with everything in it. (it is installed with another third party app, when necessary it can easliy be reinstalled.).
7. Now the rest of the cleaning:
Go to MacintoshHD /Library/LaunchAgents/ delete the file with "culator.SIMBL" in the name.
Go to MacintoshHD /Library/InternetPlugins/ delete the two AdobePDFViewer plugins (they are not needed for anything) and delete the JavaAppletPlugin (Java is not installed, this is a leftover form earlier installations) and delete the nlastpass file (if it is still there after the uninstalls in point 1).
8. Go to your Homefolder /Library/InternetPlugins/ delete the iGetterBundle ! If you have that downloader still on the Macbook, uninstall it. and you may also delete the QQmail file and the txtfn file.
9. restart the computer, empty the TrashBin
10. Check if you have the latest versions of Dropbox and GoogleDrive:, then put them in SystemPreferences/Users&Groups/LoginItems again.
11. post a new etrecheck list
Lex
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Feb 4, 2014 8:32 PMby inanna hunter,Thanks so much for John and Lex's prompt replies!! Appreciated. Happy to know my Macbook can be cured!
Was trying to follow John's instructions to remove the craps but failed locating them in Applications. I remembered I removed them long ago by dragging them to the trash. Any idea why they became ghost files? How am I going to find them?
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Feb 4, 2014 11:21 PMby inanna hunter,John,
According to this article http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-2, I should download and reinstall CleanMyMac and then to uninstall it completely again?
And so does MacKeeper?
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Feb 5, 2014 7:17 AMby John Galt,inanna hunter wrote:
John,
According to this article http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-2, I should download and reinstall CleanMyMac and then to uninstall it completely again?
You can do that, but as I wrote MacPaw's instructions do not remove it completely. It's junk. They will not care if it ruins your Mac, and their End User License Agreement - which you agreed to by installing it - completely absolves them of any responsibility should that occur as a result of using it.
All those companies want is your money. Once they get it, their mission is complete, and you aren't even entitled to a refund if you paid for it. You agreed to that too.
All I can suggest is what I would do if I were in your situation, which would be to completely erase your Mac and reconfigure it due to the unknown effects of having garbage products installed. However, that is a personal decision only you can make.
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Feb 5, 2014 9:40 AMby inanna hunter,Thanks, guys!
Well, as it sounds a bit strange to me, so I didn't choose to reinstall it to remove it.
Here is the report again after a whole day cleaning!
Please have a look and tell me my nightmare is over.
Hardware Information:
MacBook (13-inch, Late 2009)
MacBook - model: MacBook6,1
1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 0:3:55
Disk Information:
WDC WD5000BEVT-22A0RT0 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 499.25 GB (422.93 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. Built-in iSight
HewLett Packard HP LaserJet 3200
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
Launch Agents:
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.nchsoftware.reflect.agent.plist 3rd-Party support link
User Login Items:
None
Internet Plug-ins:
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
OfficeLiveBrowserPlugin: Version: 12.3.6 3rd-Party support link
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link
MeetingJoinPlugin: Version: (null) - SDK 10.6 3rd-Party support link
iPhotoPhotocast: Version: 7.0
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0 3rd-Party support link
3rd Party Preference Panes:
None
Bad Fonts:
None
Old Applications:
/Applications/Microsoft Office 2011/Office
Microsoft Graph: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Upload Center: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Office Reminders: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft 資料庫公用程式: Version: 14.3.9 - SDK 10.5 3rd-Party support link
My Day: Version: 14.3.9 - SDK 10.5 3rd-Party support link
SyncServicesAgent: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Open XML for Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011
Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Outlook: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Document Connection: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Language Register: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
EasyFind: Version: 4.9 - SDK 10.5 3rd-Party support link
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Time Machine not configured!
Top Processes by CPU:
24% Locum
23% soagent
12% findNames
11% sharingd
4% WindowServer
Top Processes by Memory:
123 MB com.apple.IconServicesAgent
122 MB findNames
49 MB Finder
41 MB mds_stores
29 MB Dock
Virtual Memory Information:
2.28 GB Free RAM
835 MB Active RAM
289 MB Inactive RAM
381 MB Wired RAM
223 MB Page-ins
0 B Page-outs
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Feb 6, 2014 7:35 AMby John Galt,That looks good Inanna. There don't appear to be any remnants of CleanMyMac in that report.
If you encounter any more problems please start a new Discussion so that it can get more immediate attention.
