TheJohnOne

Q: Please can you help? A recent update on iTunes has erased my playlists and when I tried to put them back from my iPhone it said that my phone was synced with another iTunes on my computer. Any ideas how to rectify this!?

Please can you help? A recent update on iTunes has erased my playlists and when I tried to put them back from my iPhone it said that my phone was synced with another iTunes on my computer. Any ideas how to rectify this!?

Posted on Feb 3, 2014 9:34 AM

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Q: Please can you help? A recent update on iTunes has erased my playlists and when I tried to put them back from my iPhone it said th ... more

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  • by matt00,

    matt00 Feb 5, 2014 12:27 PM in response to TheJohnOne
    Level 5 (4,015 points)
    Feb 5, 2014 12:27 PM in response to TheJohnOne

    Hey TheJohnOne,

     

     

    Thanks for the question. I understand that your iTunes library is missing playlists after updating. The following resource may help to resolve your issue:

     

    No content shows up in iTunes after updating

    http://support.apple.com/kb/TS1967

     

    Resolution

     

    1. Quit iTunes.

     

    2. Download and install the latest version of iTunes.

     

    3. Use the Finder (Mac) or Windows Explorer (Windows) to go to the iTunes folder that contains the iTunes library files:

     

     

    Mac OS X

    /Users/username/Music/iTunes/

     

    Microsoft Windows Windows XP and Windows 2000

    \Documents and Settings\username\My Documents\My Music\iTunes\

     

    Microsoft Windows Windows Vista and Windows 7

    \Users\username\Music\iTunes\

     

     

    4. Drag the iTunes Library file from the above location to the Desktop.

     

    5. Open the Previous iTunes Libraries folder in the iTunes folder.

     

    6. Locate the file named iTunes Library YYYY-MM-DD where YYYY-MM-DD is the date you upgraded iTunes (Year-Month-Day).

     

    7. Drag this file to the iTunes folder (the enclosing folder).

     

    8. Rename this file to iTunes Library.

     

    9. Open iTunes.

     

    You should now see your missing content in iTunes.

     

    If the above does not resolve your issue, you can learn about re-creating your iTunes library:

     

    iTunes: How to re-create your iTunes library and playlists

    http://support.apple.com/kb/HT1451

     

     

    Thanks,

     

    Matt M.