HT201400: If you can’t connect to the iTunes Store

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rustyk9

Q: Error code

I tried to download ITunes and received the following error;

 

 

Apple Application Support was not found

 

Apple Application Support is required to run ITunes.  Please uninstall

ITunes, then install ITunes again

 

Error 2 (Windows error 2)

 

 

this is what I received, I unistalled and reinstalled 4 times with no relief any answers out there

Posted on Feb 5, 2014 1:38 PM

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Q: Error code

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  • by b noir,

    b noir b noir Feb 5, 2014 1:43 PM in response to rustyk9
    Level 9 (72,129 points)
    Feb 5, 2014 1:43 PM in response to rustyk9

    With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.

     

    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

     

    http://www.apple.com/itunes/download/

     

    Download and install the free trial version of WinRAR:

     

    http://www.rarlab.com/

     

    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

     

    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.

     

    Does it install properly for you?

     

    If instead you get an error message during the install, let us know what it says. (Precise text, please.)