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Cannot log into iCloud

90 Views 1 Reply Latest reply: Feb 5, 2014 6:33 PM by randers4 RSS
JonBauz Calculating status...
Currently Being Moderated
Feb 5, 2014 6:16 PM

My device keeps asking me to log into iCloud but with the wrong email. I can sign into it on my computer no problem but my phone will not let me change the id to the correct one. Help! iI'm so irritated!

iPhone 5
  • randers4 Level 9 Level 9 (52,985 points)
    Currently Being Moderated
    Feb 5, 2014 6:33 PM (in response to JonBauz)

    To change the iCloud ID ("email") you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. 

     

    If you don't know the password for your old ID, or if it isn't accepted, and if your new ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

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