mrushing02

Q: Streaming Slow

Is anyone else experiencing very slow streaming? iTunes match seems so be having trouble streaming songs, they play and then stop as if the servers are not able to keep up.

Posted on Feb 4, 2014 6:14 AM

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Q: Streaming Slow

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  • by jeremy_v,

    jeremy_v jeremy_v Feb 6, 2014 8:26 AM in response to mrushing02
    Community Specialists
    Feb 6, 2014 8:26 AM in response to mrushing02

    Hi mrushing02,

     

    Thanks for visiting Apple Support Communities.

     

    Try these steps first if songs do not seem to be streaming reliably from iTunes Match:

     

    iTunes Store: Troubleshooting iTunes Match

    http://support.apple.com/kb/ts4054

    If you are unable to download a song, play a song, or access songs from iTunes Match:

     

    Make sure you have an active Internet connection

    Be sure your computer or device has an active Internet connection by loading a webpage using Safari or another web browser.

    On an iOS device with cellular support, if you are not on a Wi-Fi network, try enabling 3G cellular data1 for iTunes Match.

    • For iOS 6, tap Settings > iTunes & App Stores > Use Cellular Data > On

    • For iOS 5.1.1 or earlier, tap Settings > iTunes & App Store > Use Cellular Data > On


    1Fees may be associated with downloading over cellular networks; contact your wireless carrier for details.

     

    Check iTunes viewing options

     

    Make sure that your iTunes viewing options are properly set. Choose View > View Options and enable "iCloud Download". A download button will be visible next to songs available for download from iCloud.

     

    Make sure iTunes Match is turned on.

     

    See this article for information about turning on or adding a computer or device to iTunes Match.

     

    If iTunes Match is already enabled on your computer or device, try turning iTunes Match off and then on again.


    • On your Mac, while pressing the option key, choose Store > Turn Off iTunes Match. Turn iTunes Match on again by selecting Store > Turn On iTunes Match.

     

    • On your PC, while pressing the shift key, choose Store > Turn Off iTunes Match. Turn iTunes Match on again by selecting Store > Turn On iTunes Match.

     

    • On your iOS device tap Settings > Music > iTunes Match Off, then Settings > Music > iTunes Match On.

    Regards,

     

    Jeremy