Jackmurph1

Q: Apple logo flashing

Hi, when I plug my iphone in the wall charger the apple sign appears for a few seconds then goes off and keeps repeating this. The phone will not connect to the computer and does not go any further than the logo flashing can anyone help me with this please ????

iPhone 5, iOS 7.0.3

Posted on Oct 27, 2013 8:42 AM

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Q: Apple logo flashing

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  • by jeremy_v,

    jeremy_v jeremy_v Oct 29, 2013 11:46 AM in response to Jackmurph1
    Community Specialists
    Oct 29, 2013 11:46 AM in response to Jackmurph1

    Hi Jackmurph1,

     

    Thanks for visiting Apple Support Communities.

     

    If your iPhone isn't powering on completely, try these steps from our iPhone hardware troubleshooting article:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.

    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.

    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.

    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen TS2802-ios7-charging-001-en.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.

    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.

    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.

    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    Best Regards,

     

    Jeremy

  • by kbmrtn7,

    kbmrtn7 kbmrtn7 Nov 29, 2013 6:46 PM in response to jeremy_v
    Level 1 (0 points)
    Nov 29, 2013 6:46 PM in response to jeremy_v

    Hello -

     

    I am having the same issues with the flashing apple logo. It's been doing it for hours now. It has quickly become a very expensive paperweight right before traveling when I need it most.

     

    Nothing above has worked.

     

    The problem actually started when plugging it in tonight. It was almost dead so I plugged it in and it started flashing and will not stop.

  • by Dragon51,

    Dragon51 Dragon51 Nov 29, 2013 7:52 PM in response to kbmrtn7
    Level 1 (85 points)
    Nov 29, 2013 7:52 PM in response to kbmrtn7

    Try to force recover the phone, if it will not. Then you need to contact apple support. The phone may be done, If your phone is still in warranty, you can get it replaced for hardware failure. If it's not still in warranty they will give you options at that point.

  • by aroosa123,

    aroosa123 aroosa123 Dec 28, 2013 3:29 PM in response to Jackmurph1
    Level 1 (0 points)
    Dec 28, 2013 3:29 PM in response to Jackmurph1

    im having similar problems too, my phone switched off because of no charging and now its on charge but it wont turn on and is only flashing on the apple sign, someone pleaseee help me im panicking ????????

  • by jockmd73,

    jockmd73 jockmd73 Jan 9, 2014 4:01 AM in response to jeremy_v
    Level 1 (0 points)
    iTunes
    Jan 9, 2014 4:01 AM in response to jeremy_v

    I have three devices, a 5S iPhone, and two iPad 2.   All three of them at the same time last night went into this mode of flashing Apple logo to home screen, two of them were charging, one of them was unplugged.  I tried unattended last night to restore the phone as I needed sleep, and the problem didn't go away.  They are all capable of being recognized by my PC even with this malfunction.  I am trying once again to restore the phone, and if not successful, then what?

  • by Julians84,

    Julians84 Julians84 Jan 11, 2014 7:43 AM in response to Jackmurph1
    Level 1 (0 points)
    Jan 11, 2014 7:43 AM in response to Jackmurph1

    My iPhone 5 just started doing this as well. It's only a year old for it to be doing this. What a coincidence that we have all been having this problem in just the past 3 months. None of the steps above have helped, so I guess we must do what the giants want us to and make their pockets a little fatter.

  • by yozawg,

    yozawg yozawg Jan 19, 2014 2:54 PM in response to Jackmurph1
    Level 1 (0 points)
    Jan 19, 2014 2:54 PM in response to Jackmurph1

    I have been having the same issue. For a few weeks my phone would restart itself several times a day but I didn't think too much of it. Most recently, the phone went into recvoery mode where I had to restore the entire phone. Shortly after I did the restore, my phone restarted itself again and has been stuck on the "start up" Apple icon screen ever since. It flashes in a really grainy black and white. I can shut the phone off, but the same thing happens when I turn it back on. I cannot troubleshoot this through iTunes because my computer does not recognize the phone since it's technically not turned on. Such a nightmare.iphone 5.jpg

  • by Edward77777,

    Edward77777 Edward77777 Jan 29, 2014 1:12 AM in response to Jackmurph1
    Level 1 (0 points)
    Jan 29, 2014 1:12 AM in response to Jackmurph1

    This exact same thing is happening to me....my phone was low on battery today whilst at work. The next time I checked it I just thought the phone was out of battery but when I got home and put it on charge it turns on for about 3 seconds to the Apple logo and then flicks off. This process is on repeat. There is nothing you can do because putting it on charge doesnt work longer than 3 seconds, and cant restore it on the computer because when you take it off the charger it has no battery to respond to the computer. This was a relatively new phone for me, had it for less than a year and have taken good care of it..........

  • by atigerfromva,

    atigerfromva atigerfromva Feb 6, 2014 1:40 PM in response to Edward77777
    Level 1 (0 points)
    Feb 6, 2014 1:40 PM in response to Edward77777

    The same happened on my iPhone 5S yesterday. After calling Apple customer service, I was told this could due to a hardware issue or a software issue. The Apple customer service representative helped me to make an appointment for the Apple store in town. It took ~15 minutes to re-install the iPhone system and everything goes back normal. The technichian in the Apple store told me this could happen due to a bad app/download but not a hardware issue.

     

    In short, go to Apple store to have your iPhone checked or call Apple customer service for hlep.

  • by Charte86,Helpful

    Charte86 Charte86 Mar 10, 2014 1:29 PM in response to Jackmurph1
    Level 1 (5 points)
    Mar 10, 2014 1:29 PM in response to Jackmurph1

    same happened to me but this actually worked

    http://www.youtube.com/watch?v=_Vbfcf7D_Vc

  • by moesuli,Helpful

    moesuli moesuli Apr 14, 2014 11:43 AM in response to Jackmurph1
    Level 1 (5 points)
    Apr 14, 2014 11:43 AM in response to Jackmurph1

    I had the same exact problem with my iPhone. I took it to apple they said the problem was the hardware and would need to replace it. Since i did not have warrenty they offered me a new one for $269 but i said i will think about it and let them know.

     

    i came home and said to myself what if i shake the iPhone. Turns out my iPhone turned on and works fine so far . Thought i will share it.

  • by socko0603,

    socko0603 socko0603 Apr 15, 2014 1:56 AM in response to atigerfromva
    Level 1 (0 points)
    Apr 15, 2014 1:56 AM in response to atigerfromva

    Did you lose all your apps, contacts, PHOTOS, etc though?

  • by moesuli,

    moesuli moesuli Apr 15, 2014 9:37 AM in response to socko0603
    Level 1 (5 points)
    Apr 15, 2014 9:37 AM in response to socko0603

    Hi socko0603, no I did not lose anything everything was there

  • by ahmedjabdullah,

    ahmedjabdullah ahmedjabdullah May 10, 2014 8:29 AM in response to Jackmurph1
    Level 1 (0 points)
    May 10, 2014 8:29 AM in response to Jackmurph1

    change the battery it's work

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