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1218 Views 36 Replies Latest reply: Feb 16, 2014 11:51 AM by bobseufert RSS
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andyr. Level 1 Level 1 (0 points)
Currently Being Moderated
Feb 6, 2014 5:32 PM

I'm having some email issues in regards to my newly setup ipad and my existing aol accounts.  At the Apple store the associate showed me a link in aol so that you only have an inbox, no more of that second box, recently deleted.  This way all mail stays in your inbox after you've read it.  I was having a problem when I was reading emails in the Apple mail and them getting sent to the recently deleted box in aol.  I'm trying to stop using the aol mail, but until it's seamless, I'm still using it.  Anyway, I used the link at the Apple store and it worked for my one account, everything stayed there and I'm able to open mail in my Apple mail without losing them in aol.  I did the same thing to two other email accounts that I have in aol and it worked, only an inbox now.  But I'm having issues with those last two email accounts, the number of emails in aol and Apple are not correct.  The emails are there, but the numbers are not correct, why is this?  One other issue that I don't like is that when I send an email from aol, it only shows my email address to the receiver.  But when I send an email from the Apple mail, it shows my complete name, not the email address.  How do I set the Apple mail to only show the email address to the receiver, not my actual name?

iPad 2
  • Texas Mac Man Level 8 Level 8 (44,195 points)
    Currently Being Moderated
    Feb 6, 2014 6:41 PM (in response to andyr.)

    iOS: Unable to send or receive email


    Can’t Send Emails on iPad – Troubleshooting Steps


    Setting up and troubleshooting Mail


    Using a POP account with multiple devices


    iOS: Adding an email account


    iOS: Setting up an, Hotmail, Live, or MSN email account


    iPhone, iPad, iPod touch: Microsoft Outlook 2003, Outlook 2007, Outlook 2010 may not display contacts and calendars after sync


    Server does not allow relaying email error, fix


    Why Does My iPad Say "Cannot Connect to Server"?


    How to Sync Contacts with Your iPad Using iTunes itunes.html


    iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password


    iCloud: Create a group and add contacts to it


    eMail Groups - You can use a third party app that many users recommend.

    MailShot -

    Group Email  -


    iPad Mail


    Configuration problems with IMAP e-mail on iOS with a non-standard SSL port. -with-a-non-standard-ssl-port/


    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)


    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.



     Cheers, Tom

  • Manigeh Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 7, 2014 4:08 PM (in response to Texas Mac Man)

    Thanks Tom, I'm still having some trouble figuring this out, can't find the information.


    I was able to figure out the settings to control the name on the email, but the other issues I'm having still exist. 


    Let's see if I can sumerize this a little better?


    Here is the link that seems to have mixed things up on me: alId=223569


    When I did this at the Apple store it worked and only removed the "recently deleted" folder.  This way all mail that is read stays in the "inbox".  This is within the AOL website.  By doing this, I didn't have to worry about reading mail in the Apple mail and it getting deleted in AOL.  It works, but has caused some problems for the other accounts that I did this for.  


    I followed that link to remove the "recently deleted" folder from two other accounts that I have in AOL.  When I did this, the two accounts that I updated now are missing functions within the AOL site, i.e. reply, reply to all, and forward.  Not sure why that happened?


    But the biggest issue is that those two accounts are not keep track of the email count.  One account had a lot of emails, they're still there, but the number is way off.  On the first account that I updated previously, the email count didn't change, but for new mail it's not registering correctly, like the other two accounts.


    In the Apple mail, the same thing is going on, mail counts are off, hundreds of emails are visible, but the count shows 100?


    Why would mail counts not be accurate in both AOL mail and Apple mail?  I'm really stumped here. 

  • AmishCake Level 5 Level 5 (5,460 points)
    Currently Being Moderated
    Feb 10, 2014 8:29 AM (in response to andyr.)

    You would need to select them all and mark them all as unread.

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