HT204621: Troubleshooting wireless mouse and keyboard issues

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dildred17

Q: I tried the suggestion  given but still the mouse and track pod can't connect to the imac

I tried the suggestion for trouble shooting still the mouse and the track pod can't connect to my imax. Also I observed that after few second both green lights died out too . The batteries are newly installed.

Posted on Feb 8, 2014 8:39 AM

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Q: I tried the suggestion  given but still the mouse and track pod can't connect to the imac

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  • by seventy one,

    seventy one seventy one Feb 8, 2014 9:35 AM in response to dildred17
    Level 6 (15,185 points)
    Peripherals
    Feb 8, 2014 9:35 AM in response to dildred17

    Please do not double post.   It causes confusion.   See reply to your other post.

  • by seventy one,

    seventy one seventy one Feb 8, 2014 3:28 PM in response to seventy one
    Level 6 (15,185 points)
    Peripherals
    Feb 8, 2014 3:28 PM in response to seventy one

    Unfortunately someone has since deleted the other post !!!   What I suggested was No green lights = no power.   And no power has to be the batteries.

     

    Check and if necessary thoroughly clean the contact points inside the devices. Re-check the batteries (were they promotional batteries from a supermarket?).    Put NEW quality batteries into the compartments (you cannot save by buying cheap batteries) and close the cover.    Then shake to see if there is a rattle which may indicate the batteries are ill fitting.

     

    From what I read here, the best batteries are Apple rechargeables and high power Duracell.   I use the former.

  • by rusty31,

    rusty31 rusty31 Feb 25, 2014 5:08 AM in response to dildred17
    Level 1 (0 points)
    Feb 25, 2014 5:08 AM in response to dildred17

    I have no spare usb mouse or keyboard.

    I can't connect to the Imac via my keyboard or mouse and both have new duracell batteries.

    Have tried turning off Imac.

    Is there a way I can re gain coinnection with my Imac via my macBook pro?

    many thanks