HT203512: iCloud: Account troubleshooting

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Dan1929384838378383

Q: Icloud keeps dumping the wrong contact list into my iphone?

I had to phones with the same icloud account. I deleted all the contacts from one phone. But i wanted to leave all the conatcts on the other. But icloud delted the all from both phones. I did a backup and restore my iphone. But now icloud keeps deleting the every rime i login to icloud on the phone.

How can i get icloud to upload my contacts with out  icloud trying to deleted them??

iPhone 5c, iOS 7.0.4

Posted on Feb 8, 2014 2:17 PM

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Q: Icloud keeps dumping the wrong contact list into my iphone?

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  • by randers4,

    randers4 randers4 Feb 8, 2014 2:28 PM in response to Dan1929384838378383
    Level 9 (62,891 points)
    Feb 8, 2014 2:28 PM in response to Dan1929384838378383

    If both phones are sharing the same iCloud account, when you delete contacts (or any other synced data) from one phone, it deletes them from the other.  That's what iCloud does, keep your devices in sync.

     

    If you are trying to restore your contacts to your phone from an iCloud backup, you need to interrupt the restore process by pulling the internet connection on your router (or putting the phone in airplane mode), then turn off iCloud contacts syncing, restore the internet connection and allow the restore process to finish, then turn on iCloud syncing for contacts and choose Merge when prompted.  Otherwise iCloud will overwrite the restored contacts with those in your iCloud account (which in your case is empty).

     

    This user tip from Winston Churchill outlines the process for doing this: https://discussions.apple.com/docs/DOC-4841.

     

    After restoring them, if you want to keep the contacts on just one phone, don't delete them from the other.  Instead, on the phone you don't want them on, go to Settings>iCloud, turn Contacts off, then choose Delete from My iPhone when prompted.