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Please Analyze: Very Poor Macbook Performance

259 Views 8 Replies Latest reply: Feb 9, 2014 6:57 PM by petermac87 RSS
Lord Zero Level 1 Level 1 (0 points)
Currently Being Moderated
Feb 9, 2014 2:24 PM

This Macbook Pro has been performing horribly for a long time. It is often so slow as to put the user in tears. Operations seize up for long spans of 30 to 60 seconds.

 

The internet connection seems to be irrelevant, as this may happen online and web browsing, or offline and working on documents. It has been to the Apple store two or three times. The RAM and hard drive have been replaced. Apple Hardware Test reveals nothing. Basically everything has been done besides reinstalling the OS and replacing the Mac. I am probably going to try to reinstall next, but wanted to hedge my bets and ask you smart peeps if you see anything glaring.

 

Please note: I have since upgraded the RAM. This decreases the lurching freeze-ups by about 50%, but it still occurs, and to the degree of making the computing experience maddening. From Etrecheck:

 

Hardware Information:

MacBook Pro (15-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,1

1 2.3 GHz Intel Core i7 CPU: 4 cores

8 GB RAM

 

Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB

NVIDIA GeForce GT 650M - VRAM: 512 MB

 

System Software:

OS X 10.9.1 (13B42) - Uptime: 0 days 0:18:33

 

Disk Information:

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 499.25 GB (49.88 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

 

OPTIARC DVD RW AD-5970H 

 

USB Information:

 

Apple Inc. FaceTime HD Camera (Built-in)

 

Apple Inc. Apple Internal Keyboard / Trackpad

 

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

 

Apple Computer, Inc. IR Receiver

 

 

FireWire Information:

 

Thunderbolt Information:

Apple Inc. thunderbolt_bus

 

Kernel Extensions:

 

Problem System Launch Daemons:

 

Problem System Launch Agents:

 

Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.cisco.anyconnect.vpnagentd.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[invalid] com.oracle.java.Helper-Tool.plist

[System] com.zeobit.MacKeeper.AntiVirus.plist 3rd-Party support link

[System] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist 3rd-Party support link

 

Launch Agents:

[System] com.cisco.anyconnect.gui.plist 3rd-Party support link

[System] com.hp.help.tocgenerator.plist 3rd-Party support link

[invalid] com.oracle.java.Java-Updater.plist

 

User Launch Agents:

[not loaded] .dat00ae.000 (hidden)

osascript -e tell application "Folder Actions Dispatcher" to tick

[not loaded] .dat00d8.000 (hidden)

osascript -e tell application "Folder Actions Dispatcher" to tick

[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

[not loaded] com.google.Chrome.framework.plist 3rd-Party support link

[not loaded] com.google.keystone.agent.plist 3rd-Party support link

[not loaded] com.microsoft.LaunchAgent.SyncServicesAgent.plist 3rd-Party support link

[not loaded] com.zeobit.MacKeeper.Helper.plist 3rd-Party support link

 

User Login Items:

iTunesHelper

apple-scc-20130721-150313

Safari

Mail

Calendar

Adobe Reader Updater

444 Oak Street

Adobe Reader

EPSON WF-7520 Series

Microsoft Excel

Microsoft Word

Dropbox 2

 

Internet Plug-ins:

FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 3rd-Party support link

AdobePDFViewer: Version: 11.0.04 - SDK 10.6 3rd-Party support link

Flash Player: Version: 11.9.900.170 - SDK 10.6 Outdated! Update

Default Browser: Version: 537 - SDK 10.9

SharePointBrowserPlugin: Version: 14.2.0 - SDK 10.6 3rd-Party support link

 

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 1.9 - SDK 10.9

AppleAVBAudio: Version: 2.0.0 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

 

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link

WebEx64: Version: 1.0 - SDK 10.6 3rd-Party support link

Google Earth Web Plug-in: Version: 7.1 3rd-Party support link

 

3rd Party Preference Panes:

Flash Player  3rd-Party support link

 

Bad Fonts:

None

 

Old Applications:

None

 

Time Machine:

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 464.96 GB Disk used: 418.51 GB

Destinations:

S11301 [Local] (Last used)

Total size: 931.19 GB

Total number of backups: 3

Oldest backup: 2013-10-01 04:42:51 +0000

Last backup: 2014-02-04 11:52:17 +0000

Size of backup disk: Too small

Backup size 931.19 GB < (Disk used 418.51 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

 

Top Processes by CPU:

    0%     mtmd

    0%     com.apple.WebKit.Networking

    0%     SystemUIServer

    0%     ps

    0%     Officejet_Pro_8600

 

Top Processes by Memory:

205 MB     AntiVirus

180 MB     Finder

156 MB     com.apple.IconServicesAgent

139 MB     Safari

131 MB     mds_stores

 

Virtual Memory Information:

2.97 GB     Free RAM

3.51 GB     Active RAM

601 MB     Inactive RAM

945 MB     Wired RAM

324 MB     Page-ins

0 B     Page-outs

MacBook Pro, OS X Mavericks (10.9.1)
  • kostby Level 4 Level 4 (2,290 points)
    Currently Being Moderated
    Feb 9, 2014 3:12 PM (in response to Lord Zero)

    Welcome to Apple Support Communities. We're users here and don't speak for "Apple, Inc."

     

    In my opinion, MacKeeper is malware of the worst kind. Uninstalling it could solve your performance problems without doing anything else. A quick search for 'MacKeeper' in these forums will bring up lots of discussions basically confirming this opinion: https://discussions.apple.com/docs/DOC-3036

     

    You're connecting to a virtual private network and using a Citrix client online? Are you using a wired or wireless internet connection? Dial-up, or DSL or cable or fiber-optic or ??? Your internet connection speed has a lot to do with perceived online performance. Most internet providers advertise a fast download speed (info traveling from the internet into your computer) with a much slower upload speed (info you send out across the internet to another computer or server), for example 10Mbit down/1Mbit upload, so in this example, info you send 'upstream' is going 10 times slower than the 'downstream' info coming back to you. www.speedtest.net provides a free test to measure upload and download connection speeds.

     

    If you live or work in an area with dozens of wireless routers from other businesses or neighbors (I can see 37 other wireless routers simultaneously from my desktop!) a wired Ethernet connection to your router would likely be faster than a wireless connection.

     

    It appears that you have a lot user login items (programs) automatically loading at start-up. If you keep those program icons in the dock, or use the Launchpad feature, you can quickly open any of them, and close them when they're not in use, without keeping all of them running all the time. But you've recently upgraded RAM, so that's probably not much of an issue.

     

    10% free hard drive space (50GB out of 500GB) is not very much, especially if you're using huge files (graphics, video, sound). Since your system was only running for 18 minutes, it's hard to determine much from the Virtual Memory information. Your hard disk is a 5400rpm drive. A 7200rpm drive would improve disk performance a bit.

     

    A large capacity high-performance SSD drive from a reputable manufacturer (Samsung 840V among others) would be expensive, but would improve disk performance significantly. And you'd be reinstalling the OS and restoring data. But... Word and Excel are not disk-intensive programs. You open the program, create a document or spreadsheet, then save it. Then re-open the file to edit it for a while and then re-save it. Other than the initial program loading, you're not going to get much benefit from an SSD.

  • petermac87 Level 5 Level 5 (4,065 points)
    Currently Being Moderated
    Feb 9, 2014 3:24 PM (in response to Lord Zero)

    Get rid of MacKeeper

     

    http://www.macexpertguide.com/2012/11/16/uninstall-mackeeper-2012-2011-mac/

     

     

    Update your Java and Adobe Flash, and, for that matter, any other App and PlugIn you have installed so as to be compatable with Mavericks.

     

    Cheers

     

    Pete

  • petermac87 Level 5 Level 5 (4,065 points)
    Currently Being Moderated
    Feb 9, 2014 4:25 PM (in response to Lord Zero)

    Lord Zero wrote:

     

     

     

    @petermac87 I'll update those apps gladly, but I'll be astonished if they are actually causing every single operation on this Mac to run horribly.

     

    Gregory

    I didn't say they would be causing ALL your issues, but most likely some. Mackeeper will be causing most of them. Make sure it is uninstalled properly as per the link I gave you.

     

    Best

     

    Pete

  • etresoft Level 7 Level 7 (23,900 points)
    Currently Being Moderated
    Feb 9, 2014 5:08 PM (in response to Lord Zero)

    Aside from MacKeeper, what are you doing with those Watched Folder scripts? I'm not too familiar with those, but I recognize the hidden Launch Agents. You are executing the same task twice. That could cause problems.

  • petermac87 Level 5 Level 5 (4,065 points)
    Currently Being Moderated
    Feb 9, 2014 6:57 PM (in response to Lord Zero)

    Yeah your system pretty much looks like a disaster area. Your best bet would be an erase and install I would think.

     

    Good luck

     

    Pete

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