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  • 4,620. Re: iPhone 5 wifi issues
    intuitionist Level 1 Level 1 (0 points)

    Dear redboxerkerry,

     

    I would take it back to the apple store and get a genius opinion as well as request to exchange it for another iphone 5.

     

    intuitionist

  • 4,621. Re: iPhone 5 wifi issues
    redboxerkerry Level 1 Level 1 (0 points)

    I would but it is 4 months out of the 1 year warranty

  • 4,622. Re: iPhone 5 wifi issues
    intuitionist Level 1 Level 1 (0 points)

    Dear redboxerkerry,

    The only solution I can think of is to try an apple Airport router at the apple store and see if it makes any difference; you may ask to speak to the Genius manager to explain your case, and get ready to answer the question, How come the malfunction appeared over a year after you bought the iphone 5?

    Best regards,

    intuitionist

       

  • 4,623. Re: iPhone 5 wifi issues
    Megachiller Level 1 Level 1 (0 points)

    Honestly why has it been so stupid with iPhones , never should be that hard, I got mine thinking it be easy. But after talking to apple a few times and them not even knowing why I just gave up. Wen my contract is up bye bye apple

  • 4,624. Re: iPhone 5 wifi issues
    lucaros Level 1 Level 1 (0 points)

    I have been following this discussion in the last 3-4 months, since I have been experiencing wifi malfunctioning with my iPhone 5 (bought in NY in January 2013) after updating to iOs 7.

     

    After trying all the possibile fixes of tricks I went to an Apple Store here in Italy where I live and after some hardware tests they said wifi seemed to be working fine, whereas the battery needed to be replaced (which tehy did). I insisted and explained the wifi behaviour and they said to go home and restore the phone, set up as new device, and eventually come back to the store in case it didn't help. In fact they were in denial of the problem.

     

    I went back home and restored, the isuee was persisting. After consultations with Apple support, I came back to the store and asked for replacement of the phone. I made it very clear that I wasn't to buy their story that everything was ok with the phone and it was my wifi network's fault (it was not, no matter what the hardware tests say, since at home I have other 3 iphones, one iPad, two macs and other stuff normally connecting; plus no other wifi network was working fine with the broken iPhone 5) and failing replacement I was to send them a formal notice to fulfill the warrantly (I am a lawyer and don't need to pay anybody to do that for me) and to inform of their unlawful behaviour the consumers' associations (Apple did have some troubles with the italian antitrust agency for AppleCare and other issues). The Genius came back after a few minutes (I think he did consult with someone else) and said they did not recognize the problem, but the were to replace the phone anyway as an exception.

     

    Now I find it pretty funny: we don't aknowledge the phone has either software/hardware issues (which surely is the case), but as a matter of generosity we replace it...

     

    One last thing: since my iPhone was the american model and I was looking for replacement in Italy, I had to wait a couple of days for an american phone to arrive. Therefore it is definitely not true that they do not repair/replace different models in other parts of the world, as I have always thought and been told.

     

    In the end, if you are within the warrantly limits, ask for replacements after having tried to restore and set up as new device. And lastly, don't be that afraid to buy the phone abroad, since at least in the first year of limited warrantly they do not deny repair or replacement, unless they are trying to fool you...

  • 4,625. Re: iPhone 5 wifi issues
    intuitionist Level 1 Level 1 (0 points)

    Dear lucaros,

     

    I thank you deeply for your insightful input.  Allow me to add your comments to the file I have created by the name of wifi problems, how to fix them, in order to give hope to some disgruntled iphone 5 users.

     

    Thanks again,

     

    Enjoy Italy and its sumptuous cuisine and wine,

     

    intuitionist

  • 4,626. Re: iPhone 5 wifi issues
    ssiao Level 1 Level 1 (5 points)

    I have another potential solution.  It seems to be working for my iphone 5 for now.  It involves fixing the symptom, not a cure though, but a much cheaper option than paying > $200 to replace the phone. 

     

    I got a wifi range extender from amazon for 30 bucks and have hooked it up in the area where we commonly use the phone.  Though my older vesions of iphones and ipads work fine without the wifi range extender, iphone 5 cannot catch wifi signals without a local boost from the range extender. 

  • 4,627. Re: iPhone 5 wifi issues
    mmp1964a Level 1 Level 1 (0 points)

    My potential solution is this:  I'm done.  Finished.  Will take it to the Apple store (still within warranty).  I want a new phone, and I don't want to hear a lot of BS about router settings, etc.  I'm typing this on an iPad mini that gets 30 down and 5 up, while my phone gets 2 up and 1 down, if it connects at all.  And if I don't get a new phone, or the new one has the same problem, then I'm done with Apple.  Right now Apple is obviously more than fine - but if they continue to fall down in this and other areas, someone will come along and unseat them.  Look at what corporate bloat and arrogance did to Sony.  Exiting the ecosystem will be painful, but it can be done.

  • 4,628. Re: iPhone 5 wifi issues
    intuitionist Level 1 Level 1 (0 points)

    Dear mmp1964a,

     

    I applaud your conviction and decision.  You are 110% correct in your demand of a properly functioning new product, by law you are protected against any company which is pushing half baked or defective products from factory (in China.)

     

    Make sure you act within your warranty period!

     

    Yours truly,

     

    intuitionist

  • 4,629. Re: iPhone 5 wifi issues
    robertofromts Level 1 Level 1 (0 points)

    Thanks very much for your information.

    I own an iPhone 5 and I have WIFI problems and misfunctions.

    As I own also an iPad 2, an iMac 27 and a Macbook air, all connecting perfectly to wifi, I will ask to have a new iPhone 5 replacing my one, hoping first of all in th replacement and secondarily that the new one will work better.

    I'll let you know.

    Yours

    Robertofromts

  • 4,630. Re: iPhone 5 wifi issues
    intuitionist Level 1 Level 1 (0 points)

    Dear Robertofromts,

     

    Proceeed with caution, test your new iphone 5 at the apple store first of all.  Have the Geniuses register your iphone 5 there at their location, provide them with your email address and your passcode.  Let them connect wirelessly at their store.

     

    Next, go outisde their building and keep on trying to connect wirelessly with your iphone 5, for instancd google apple, and see what happens.  Now go home and keep on trying connecting wirelessly with you new iphone 5.  They are coming out defective.  There seems to be a Foxcom's workers revolt against apple, their employer, and it seems to be sabotage against apple.

     

    I am going to attach a file of apple iphone 5 wifi misfourtunes and fixes since lat Novembe 2013 when I received my Good iphone 5s with wifi issues.  I have been gathering different comments in a single file, please read it carefully and take action.

     

    Yours truly,

     

    intuitionist

     

    Dear mvish86,

     

    If your iphone 5 is not getting decent wi-fi at home I would advise you to first perform a "hard reset", i.e. hold down the on/off button (upper right hand corner) AND the Home Button (fingerprint scanner) at the same time until the phone restarts.  Let it restart completely, and check for wi-fi connectivity.  Second, make sure your router is isolated (about three to five feet AWAY from anything electrical (we are testing, if it works you can then place it a little closer to other devices.)  If need be you can try performing another hard  reset, remember your iphone 5 works somewhere else, hence it has got to be your location at home.

     

    You can even try to isolate the devices to a room where there are NO electrical equipment and then test your iphone.  Let's remember wi-fi is completely dependant on distance, wall materials, in other words if you live in a house that has any masonry exterior, or sheet metal on inside the roof, or anything of that sort, that is what would be killing the signal coming from outside the house to your router and then weakly broadcasting to your phone.

     

    I do hope these tips will give you a somewhat workable technique to allow you to enjoy your iphone 5 the way you expect it to.  In my case the same afternoon that I received my iphone 5, I activated it and started noticing very poor wi-fi connectivity (I have got a killer Motorola Surfboard AC modem/router, an Intellinet N access point they do sit close by though), and poor wi-fi nonetheless.  I got online, went to apple's website, read some forums, and found that this poor wi-fi connectivity on iphone 5's is common to many users.  People were doing all kind of things with ip addresses, changing routers, etc, etc.  Until I found a comment explaining what worked for him.  Guess what?  Perform a "hard reset" and viola! It worked for me as soon as I did the "hard reset" the very first time.  I do hope it works for you too.

     

    Your iphone 5s gold enthusiast,

     

    intuitionist   aka  Juan L. Blanco

     

     

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by Manolisve in Using iPhone - View the full discussion

     


    Hello guys, after several months of having the same issue , with iPhones 5 wifi. I found

      That if you change the DNS of your connection in the iPhone to 8.8.8.8 this problem is fixed... Bye bye

    · Using iPhone] - Re: iPhone 5 wifi issues [5y7v1i-5c2r7-ed5c0]

    Actions

    • Apple Support Communitie​s Updates (discussions-updates@apple.com)

      Add to contacts

      12/14/13

      To: intuitionist

      Apple Support Communities

      Re: iPhone 5 wifi issues

      created by RGR028 in Using iPhone - View the full discussion

       


      I was having the same issue and found this post and followed the instructions.  Problem fixed and my phone now connects to my home Wifi instead of using my carriers data package.  This only took a few minutes to do, so I recomend giving it a try.  

       

       

      BioTonic

       

      Re: iPhone 5 wifi issues

       

      Aug 20, 2013 8:57 AM (in response to tobifs)

       

      For those of you who have this problem, follow these steps.

      1. 1. Change your router settings from  WPA2 - AES to WPA - TKIP. This will be the optimal setting for this issue.
      2. 2. On your iPhone go into Settings > General > Reset > Reset Network > Confirm.
      3. 3. For additional measures Update to Latest Firmware on Router and iPhone.
      4. 4. Enjoy.
      • For those of you who dont know how to do this, google it. If you are using a linksys or cisco router, you can type 192.168.1.1 in your web browser to acess the settings. The user name and password should be admin and admin. Navigate to wireless settings and change security type to WPA - TKIP.

       

      General Information on the Issue:

      The issue is caused by the iPhone 5 not playing well with the wireless security incription WPA2 - AES

      No WiFi Security - No Loss

      WEP - No Loss

      WPA-TKIP - No Loss

      WPA2-AES - 70% Loss.

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

      Sk8Dreams

      Re: iPhone 5 wifi issues

      Dec 20, 2013 10:49 AM (in response to intuitionist)

      I've been on this thread almost from the beginning, and have gotten my 5 replaced twice.  The second time, I only had 2 days left on my warranty.  If a hard reset works for you, you are very lucky. Nothing anyone says here is going to work for everyone, because there are a few phones with hardware issues.  If you think yours is one of them, you must take a few steps before going to the genius bar and asking for a replacement:

       

      1 - Try your phone on multiple wifi networks, using different routers, and different security protocols.  Keep a list of every one you try, and what the results are

       

      2 - Install Speedtest on your phone.  Turn off cellular, and run Speedtest.  Snap a screen shot of your results.

       

      3 - If you have tried everything (including updating to the latest iOS) and your phone's wifi is still unreliable, refuses to connect, drops the connection, or runs like mud, DO A RESTORE AS NEW.  This is a big pain in the neck, and depending on how much you have on your phone, can take up to 3 hours to get back to normal.  Copy all your pix off the phone, save all docs elsewhere, backup and sync.  Then do the restore as new.  DO NOT RESTORE FROM A BACKUP.  If that does not fix your issues - Make a video of your phone running speedtest next to a few other iPhones, iPads doing the same.  That was what got me my second replacement (credit goes to someone here who did that).

       

      4 - Apple will be very reluctant to replace a phone that has not been restored as new because the software environment (your iOS, installed apps, etc) can cause the wifi problems.  Don't lie about it, they can tell if you have done this or not.

       

       

     

    Re: iPhone 5 wifi issues

    Dec 31, 2013 2:47 PM (in response to aworo)

    I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue.  This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but  my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry

    • Like (0)
    • Level 1 (0 points)

    Megachiller

    Re: iPhone 5 wifi issues

    Dec 31, 2013 2:55 PM (in response to Megachiller)

    Oh the problem with apple is they dont know wats wrong, I spent to much of my time with this too

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by Megachiller in Using iPhone - View the full discussion

     


    I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue.  This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but  my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry

    Did this help? Go to the message, sign in, and reply

     

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by Knife01 in Using iPhone - View the full discussion

     


    Dear Dutchmafia,

    Impressed with controlled scenario test you performed, you may spent probably one or two hours doing that, unfortunatelly users are doing the work that apple engineers should do, and the worst thing is that apple is ignoring and care less this post and this problem, even I solve my problem replacing phone for a droid, some family members still stuck with this problem and can not take any action because are on contracts.

     

    I'm just curious if any apple employee take a look of discussion posts in their site or it's just a way to play with users making them think someday will get supported, a way to relief frustration, maybe?

     

    Apple, I'm really dissapointed, will you one day give support to your customers? if you haven't noticed we are a lot of them inquiring for it on this matter.

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    Re: iPhone 5 wifi issues

    created by cstrayer in Using iPhone - View the full discussion


    I was having the same iPhone 5 problems as everyone else - my phone used to connect to the home WiFi but all of a sudden stopped. It also wouldn't connect to other WiFis that it had previously connected to before. I knew my network was working bc my iPad and other iPhones were connecting just fine.

     

    The thing is, this is the second iPhone to do this to me! The Apple store replaced the first one when I told them about the connection issue - didn't even bat and eye, kinda like they were expecting it. I went in today with my malfunctioning phone and was told it was out of warranty (don't get me started... a known hardware issue should be covered outside of the warranty) and would cost $300 to replace the phone.

     

    But get this - my phone could connect to the Apple Store WiFi!!!! So in one last ditch effort to try to fix the problem, I got an AirPort ($99) and now the phone connects to WiFi. With the network card in the phone defective/damaged it seems like the AirPort is sensitive enough for it??? IDK - at least I didn't have to sacrifice a chicken!

    Re: iPhone 5 wifi issues

    created by TJBUSMC1973 in Using iPhone - View the full discussion


    ssiao wrote:

     

    My gut felling is that Apple is not happy with the billions they make, they want to make tens of billions by forcing customers to pay $200+ more on extended warranties for their unreliable products. 

    AppleCare costs $69 for two years of coverage.  And it also covers two years of technical phone support.

    AppleCare Plus is $99, and includes damage replacement for up to two incidents.

    The deductible for damage replacement under AppleCare Plus is $79.

     

    Say you have an iPhone 5S 64GB.  Retail price: $849.  You purchase AppleCare Plus.

    During the two year period, you end up needing to replace your iPhone 5S twice.  You spend $158 in deductibles.

     

    You've now spent $257 on the AppleCare Plus and the two deductibles.  And you've received $1698 in replacement products. So far, you're up $1441.  Minus the original $849, that's still up $592.

     

    Now, add in the two years of over-the-phone troubleshooting assistance.  While you get 90 days of free assistance with the purchase of a new iPhone, after that, it costs $19 per call/issue for non-hardware related issues that are successfully resolved.  That can add up quickly.  Plus, Apple has to pay the Apple Support Advisors.    You could call in every month, get free assistance, and that would normally cost $399 for 21 out-of-pocket support sessions.

     

    So, how exactly is Apple making you spend $200+ on an extended warranty?  And how exactly is this warranty making them so much money, when you can end up getting $1698 worth of replacement products for $257?

     

     

     

     

     

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by Megachiller in Using iPhone - View the full discussion

     


    Honestly why has it been so stupid with iPhones , never should be that hard, I got mine thinking it be easy. But after talking to apple a few times and them not even knowing why I just gave up. Wen my contract is up bye bye apple

    Did this help? Go to the message, sign in, and reply

    Start a new discussion in the same community

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by lucaros in Using iPhone - View the full discussion

     


    I have been following this discussion in the last 3-4 months, since I have been experiencing wifi malfunctioning with my iPhone 5 (bought in NY in January 2013) after updating to iOs 7.

     

    After trying all the possibile fixes of tricks I went to an Apple Store here in Italy where I live and after some hardware tests they said wifi seemed to be working fine, whereas the battery needed to be replaced (which tehy did). I insisted and explained the wifi behaviour and they said to go home and restore the phone, set up as new device, and eventually come back to the store in case it didn't help. In fact they were in denial of the problem.

     

    I went back home and restored, the isuee was persisting. After consultations with Apple support, I came back to the store and asked for replacement of the phone. I made it very clear that I wasn't to buy their story that everything was ok with the phone and it was my wifi network's fault (it was not, no matter what the hardware tests say, since at home I have other 3 iphones, one iPad, two macs and other stuff normally connecting; plus no other wifi network was working fine with the broken iPhone 5) and failing replacement I was to send them a formal notice to fulfill the warrantly (I am a lawyer and don't need to pay anybody to do that for me) and to inform of their unlawful behaviour the consumers' associations (Apple did have some troubles with the italian antitrust agency for AppleCare and other issues). The Genius came back after a few minutes (I think he did consult with someone else) and said they did not recognize the problem, but the were to replace the phone anyway as an exception.

     

    Now I find it pretty funny: we don't aknowledge the phone has either software/hardware issues (which surely is the case), but as a matter of generosity we replace it... 

     

    One last thing: since my iPhone was the american model and I was looking for replacement in Italy, I had to wait a couple of days for an american phone to arrive. Therefore it is definitely not true that they do not repair/replace different models in other parts of the world, as I have always thought and been told.

     

    In the end, if you are within the warrantly limits, ask for replacements after having tried to restore and set up as new device. And lastly, don't be that afraid to buy the phone abroad, since at least in the first year of limited warrantly they do not deny repair or replacement, unless they are trying to fool you...

     

     

     

    Re: iPhone 5 wifi issues

    created by ssiao in Using iPhone - View the full discussion


     

    I have another potential solution.  It seems to be working for my iphone 5 for now.  It involves fixing the symptom, not a cure though, but a much cheaper option than paying > $200 to replace the phone. 

     

    I got a wifi range extender from amazon for 30 bucks and have hooked it up in the area where we commonly use the phone.  Though my older vesions of iphones and ipads work fine without the wifi range extender, iphone 5 cannot catch wifi signals without a local boost from the range extender. 

    Re: iPhone 5 wifi issues

    Saturday, February 08, 2014

    created by mmp1964a in Using iPhone - View the full discussion


     

    My potential solution is this:  I'm done.  Finished.  Will take it to the Apple store (still within warranty).  I want a new phone, and I don't want to hear a lot of BS about router settings, etc.  I'm typing this on an iPad mini that gets 30 down and 5 up, while my phone gets 2 up and 1 down, if it connects at all.  And if I don't get a new phone, or the new one has the same problem, then I'm done with Apple.  Right now Apple is obviously more than fine - but if they continue to fall down in this and other areas, someone will come along and unseat them.  Look at what corporate bloat and arrogance did to Sony.  Exiting the ecosystem will be painful, but it can be done.

     

     

     

     

     

     

     

     

     

     

    robertofromts

    Re: iPhone 5 wifi issues

    Feb 9, 2014 8:24 AM (in response to lucaros)

    Thanks very much for your information.

    I own an iPhone 5 and I have WIFI problems and misfunctions.

    As I own also an iPad 2, an iMac 27 and a Macbook air, all connecting perfectly to wifi, I will ask to have a new iPhone 5 replacing my one, hoping first of all in th replacement and secondarily that the new one will work better.

    I'll let you know.

    Yours

    Robertofromts

  • 4,631. Re: iPhone 5 wifi issues
    mmp1964 Level 1 Level 1 (0 points)

    My Wife also has an iPhone 5.  I can put mine and hers side-by-side, run SpeedTest and get 30 down and 5 up on hers, then get maybe 1 down and .5 up on mine.  Same results with my Son's iPhone 4s, my iPad mini, etc. etc.  There is a hardware defect of some of these units - end of story.

  • 4,632. Re: iPhone 5 wifi issues
    intuitionist Level 1 Level 1 (0 points)

    Dear mmp1964,

     

    I agree completely.  Exchange if possible and test at the apple store, right out side the building, on your way, etc.  Attempt to do it within your warranty period, most likely one year, and then be careful with Foxcom (Chinese) products, they seem to be coming out sabotaged.  Please read these attached iphone 5 users' experiemces.

     

    intuitionist

     

    Dear mvish86,

     

    If your iphone 5 is not getting decent wi-fi at home I would advise you to first perform a "hard reset", i.e. hold down the on/off button (upper right hand corner) AND the Home Button (fingerprint scanner) at the same time until the phone restarts.  Let it restart completely, and check for wi-fi connectivity.  Second, make sure your router is isolated (about three to five feet AWAY from anything electrical (we are testing, if it works you can then place it a little closer to other devices.)  If need be you can try performing another hard  reset, remember your iphone 5 works somewhere else, hence it has got to be your location at home.

     

    You can even try to isolate the devices to a room where there are NO electrical equipment and then test your iphone.  Let's remember wi-fi is completely dependant on distance, wall materials, in other words if you live in a house that has any masonry exterior, or sheet metal on inside the roof, or anything of that sort, that is what would be killing the signal coming from outside the house to your router and then weakly broadcasting to your phone.

     

    I do hope these tips will give you a somewhat workable technique to allow you to enjoy your iphone 5 the way you expect it to.  In my case the same afternoon that I received my iphone 5, I activated it and started noticing very poor wi-fi connectivity (I have got a killer Motorola Surfboard AC modem/router, an Intellinet N access point they do sit close by though), and poor wi-fi nonetheless.  I got online, went to apple's website, read some forums, and found that this poor wi-fi connectivity on iphone 5's is common to many users.  People were doing all kind of things with ip addresses, changing routers, etc, etc.  Until I found a comment explaining what worked for him.  Guess what?  Perform a "hard reset" and viola! It worked for me as soon as I did the "hard reset" the very first time.  I do hope it works for you too.

     

    Your iphone 5s gold enthusiast,

     

    intuitionist   aka  Juan L. Blanco

     

     

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by Manolisve in Using iPhone - View the full discussion

     


    Hello guys, after several months of having the same issue , with iPhones 5 wifi. I found

      That if you change the DNS of your connection in the iPhone to 8.8.8.8 this problem is fixed... Bye bye

    · Using iPhone] - Re: iPhone 5 wifi issues [5y7v1i-5c2r7-ed5c0]

    Actions

    • Apple Support Communitie​s Updates (discussions-updates@apple.com)

      Add to contacts

      12/14/13

      To: intuitionist

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      Re: iPhone 5 wifi issues

      created by RGR028 in Using iPhone - View the full discussion

       


      I was having the same issue and found this post and followed the instructions.  Problem fixed and my phone now connects to my home Wifi instead of using my carriers data package.  This only took a few minutes to do, so I recomend giving it a try.  

       

       

      BioTonic

       

      Re: iPhone 5 wifi issues

       

      Aug 20, 2013 8:57 AM (in response to tobifs)

       

      For those of you who have this problem, follow these steps.

      1. 1. Change your router settings from  WPA2 - AES to WPA - TKIP. This will be the optimal setting for this issue.
      2. 2. On your iPhone go into Settings > General > Reset > Reset Network > Confirm.
      3. 3. For additional measures Update to Latest Firmware on Router and iPhone.
      4. 4. Enjoy.
      • For those of you who dont know how to do this, google it. If you are using a linksys or cisco router, you can type 192.168.1.1 in your web browser to acess the settings. The user name and password should be admin and admin. Navigate to wireless settings and change security type to WPA - TKIP.

       

      General Information on the Issue:

      The issue is caused by the iPhone 5 not playing well with the wireless security incription WPA2 - AES

      No WiFi Security - No Loss

      WEP - No Loss

      WPA-TKIP - No Loss

      WPA2-AES - 70% Loss.

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

      Sk8Dreams

      Re: iPhone 5 wifi issues

      Dec 20, 2013 10:49 AM (in response to intuitionist)

      I've been on this thread almost from the beginning, and have gotten my 5 replaced twice.  The second time, I only had 2 days left on my warranty.  If a hard reset works for you, you are very lucky. Nothing anyone says here is going to work for everyone, because there are a few phones with hardware issues.  If you think yours is one of them, you must take a few steps before going to the genius bar and asking for a replacement:

       

      1 - Try your phone on multiple wifi networks, using different routers, and different security protocols.  Keep a list of every one you try, and what the results are

       

      2 - Install Speedtest on your phone.  Turn off cellular, and run Speedtest.  Snap a screen shot of your results.

       

      3 - If you have tried everything (including updating to the latest iOS) and your phone's wifi is still unreliable, refuses to connect, drops the connection, or runs like mud, DO A RESTORE AS NEW.  This is a big pain in the neck, and depending on how much you have on your phone, can take up to 3 hours to get back to normal.  Copy all your pix off the phone, save all docs elsewhere, backup and sync.  Then do the restore as new.  DO NOT RESTORE FROM A BACKUP.  If that does not fix your issues - Make a video of your phone running speedtest next to a few other iPhones, iPads doing the same.  That was what got me my second replacement (credit goes to someone here who did that).

       

      4 - Apple will be very reluctant to replace a phone that has not been restored as new because the software environment (your iOS, installed apps, etc) can cause the wifi problems.  Don't lie about it, they can tell if you have done this or not.

       

       

     

    Re: iPhone 5 wifi issues

    Dec 31, 2013 2:47 PM (in response to aworo)

    I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue.  This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but  my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry

    • Like (0)
    • Level 1 (0 points)

    Megachiller

    Re: iPhone 5 wifi issues

    Dec 31, 2013 2:55 PM (in response to Megachiller)

    Oh the problem with apple is they dont know wats wrong, I spent to much of my time with this too

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by Megachiller in Using iPhone - View the full discussion

     


    I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue.  This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but  my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry

    Did this help? Go to the message, sign in, and reply

     

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by Knife01 in Using iPhone - View the full discussion

     


    Dear Dutchmafia,

    Impressed with controlled scenario test you performed, you may spent probably one or two hours doing that, unfortunatelly users are doing the work that apple engineers should do, and the worst thing is that apple is ignoring and care less this post and this problem, even I solve my problem replacing phone for a droid, some family members still stuck with this problem and can not take any action because are on contracts.

     

    I'm just curious if any apple employee take a look of discussion posts in their site or it's just a way to play with users making them think someday will get supported, a way to relief frustration, maybe?

     

    Apple, I'm really dissapointed, will you one day give support to your customers? if you haven't noticed we are a lot of them inquiring for it on this matter.

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    Re: iPhone 5 wifi issues

    created by cstrayer in Using iPhone - View the full discussion


    I was having the same iPhone 5 problems as everyone else - my phone used to connect to the home WiFi but all of a sudden stopped. It also wouldn't connect to other WiFis that it had previously connected to before. I knew my network was working bc my iPad and other iPhones were connecting just fine.

     

    The thing is, this is the second iPhone to do this to me! The Apple store replaced the first one when I told them about the connection issue - didn't even bat and eye, kinda like they were expecting it. I went in today with my malfunctioning phone and was told it was out of warranty (don't get me started... a known hardware issue should be covered outside of the warranty) and would cost $300 to replace the phone.

     

    But get this - my phone could connect to the Apple Store WiFi!!!! So in one last ditch effort to try to fix the problem, I got an AirPort ($99) and now the phone connects to WiFi. With the network card in the phone defective/damaged it seems like the AirPort is sensitive enough for it??? IDK - at least I didn't have to sacrifice a chicken!

    Re: iPhone 5 wifi issues

    created by TJBUSMC1973 in Using iPhone - View the full discussion


    ssiao wrote:

     

    My gut felling is that Apple is not happy with the billions they make, they want to make tens of billions by forcing customers to pay $200+ more on extended warranties for their unreliable products. 

    AppleCare costs $69 for two years of coverage.  And it also covers two years of technical phone support.

    AppleCare Plus is $99, and includes damage replacement for up to two incidents.

    The deductible for damage replacement under AppleCare Plus is $79.

     

    Say you have an iPhone 5S 64GB.  Retail price: $849.  You purchase AppleCare Plus.

    During the two year period, you end up needing to replace your iPhone 5S twice.  You spend $158 in deductibles.

     

    You've now spent $257 on the AppleCare Plus and the two deductibles.  And you've received $1698 in replacement products. So far, you're up $1441.  Minus the original $849, that's still up $592.

     

    Now, add in the two years of over-the-phone troubleshooting assistance.  While you get 90 days of free assistance with the purchase of a new iPhone, after that, it costs $19 per call/issue for non-hardware related issues that are successfully resolved.  That can add up quickly.  Plus, Apple has to pay the Apple Support Advisors.    You could call in every month, get free assistance, and that would normally cost $399 for 21 out-of-pocket support sessions.

     

    So, how exactly is Apple making you spend $200+ on an extended warranty?  And how exactly is this warranty making them so much money, when you can end up getting $1698 worth of replacement products for $257?

     

     

     

     

     

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by Megachiller in Using iPhone - View the full discussion

     


    Honestly why has it been so stupid with iPhones , never should be that hard, I got mine thinking it be easy. But after talking to apple a few times and them not even knowing why I just gave up. Wen my contract is up bye bye apple

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    Start a new discussion in the same community

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by lucaros in Using iPhone - View the full discussion

     


    I have been following this discussion in the last 3-4 months, since I have been experiencing wifi malfunctioning with my iPhone 5 (bought in NY in January 2013) after updating to iOs 7.

     

    After trying all the possibile fixes of tricks I went to an Apple Store here in Italy where I live and after some hardware tests they said wifi seemed to be working fine, whereas the battery needed to be replaced (which tehy did). I insisted and explained the wifi behaviour and they said to go home and restore the phone, set up as new device, and eventually come back to the store in case it didn't help. In fact they were in denial of the problem.

     

    I went back home and restored, the isuee was persisting. After consultations with Apple support, I came back to the store and asked for replacement of the phone. I made it very clear that I wasn't to buy their story that everything was ok with the phone and it was my wifi network's fault (it was not, no matter what the hardware tests say, since at home I have other 3 iphones, one iPad, two macs and other stuff normally connecting; plus no other wifi network was working fine with the broken iPhone 5) and failing replacement I was to send them a formal notice to fulfill the warrantly (I am a lawyer and don't need to pay anybody to do that for me) and to inform of their unlawful behaviour the consumers' associations (Apple did have some troubles with the italian antitrust agency for AppleCare and other issues). The Genius came back after a few minutes (I think he did consult with someone else) and said they did not recognize the problem, but the were to replace the phone anyway as an exception.

     

    Now I find it pretty funny: we don't aknowledge the phone has either software/hardware issues (which surely is the case), but as a matter of generosity we replace it... 

     

    One last thing: since my iPhone was the american model and I was looking for replacement in Italy, I had to wait a couple of days for an american phone to arrive. Therefore it is definitely not true that they do not repair/replace different models in other parts of the world, as I have always thought and been told.

     

    In the end, if you are within the warrantly limits, ask for replacements after having tried to restore and set up as new device. And lastly, don't be that afraid to buy the phone abroad, since at least in the first year of limited warrantly they do not deny repair or replacement, unless they are trying to fool you...

     

     

     

    Re: iPhone 5 wifi issues

    created by ssiao in Using iPhone - View the full discussion


     

    I have another potential solution.  It seems to be working for my iphone 5 for now.  It involves fixing the symptom, not a cure though, but a much cheaper option than paying > $200 to replace the phone. 

     

    I got a wifi range extender from amazon for 30 bucks and have hooked it up in the area where we commonly use the phone.  Though my older vesions of iphones and ipads work fine without the wifi range extender, iphone 5 cannot catch wifi signals without a local boost from the range extender. 

    Re: iPhone 5 wifi issues

    Saturday, February 08, 2014

    created by mmp1964a in Using iPhone - View the full discussion


     

    My potential solution is this:  I'm done.  Finished.  Will take it to the Apple store (still within warranty).  I want a new phone, and I don't want to hear a lot of BS about router settings, etc.  I'm typing this on an iPad mini that gets 30 down and 5 up, while my phone gets 2 up and 1 down, if it connects at all.  And if I don't get a new phone, or the new one has the same problem, then I'm done with Apple.  Right now Apple is obviously more than fine - but if they continue to fall down in this and other areas, someone will come along and unseat them.  Look at what corporate bloat and arrogance did to Sony.  Exiting the ecosystem will be painful, but it can be done.

     

     

     

     

     

     

     

     

     

     

    robertofromts

    Re: iPhone 5 wifi issues

    Feb 9, 2014 8:24 AM (in response to lucaros)

    Thanks very much for your information.

    I own an iPhone 5 and I have WIFI problems and misfunctions.

    As I own also an iPad 2, an iMac 27 and a Macbook air, all connecting perfectly to wifi, I will ask to have a new iPhone 5 replacing my one, hoping first of all in th replacement and secondarily that the new one will work better.

    I'll let you know.

    Yours

    Robertofromts

  • 4,633. Re: iPhone 5 wifi issues
    Megachiller Level 1 Level 1 (0 points)

    I will not get another apple product now, after months of iPhone 5 issues and them never to understand there product ***** now. Why does my old apple 3GS seem to like being stronger and even faster than iPhone 5 ? The wifi strength and connection is crap on the iPhone 5 and it's cost me more data now. If it does connect u have to be fast cause after 10 mins it will stop connecting. It's a joke and lost all my faith in this junk. There are better products now than apple the end

  • 4,634. Re: iPhone 5 wifi issues
    Jonbarker67 Level 1 Level 1 (0 points)

    Wifi problems with iPhone 5

    My phone was not picking up wifi for 5 days and I tried everything, such as forgetting network, resetting network settings etc, but nothing worked. I contacted 02 and they were about to send me a new phone. I backed up all data from the phone to iTunes in preperation  for the new phone...  I don't why, or how, but this has fixed the problem. Back to normal...strong signal and happy again! I hope this helps if anyone is having the same issue.