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Feb 10, 2014 5:26 PM in response to Dayana171by léonie,Try to reset your password online using iForgot:
You'll find tips for creating a secure password and protecting your account in this article:
Apple ID: Security and your Apple ID
http://support.apple.com/kb/HT4232
You can also try to email the iTunes Support using this form:
https://ssl.apple.com/emea/support/itunes/contact.html