karimvakil

Level 1 (0 points)

Q: iphone 5c network problem

I have purchased iphone 5c, and using idea cellular service.

very often my iphone is not registered on network, although network bar showing full signal.

I can not make call and on otherside caller get "out of range message".

when I restart phone it starts working again.

Please guide..

Karim

iPhone 5c, iOS 7.0.4

Posted on Feb 11, 2014 4:49 AM

I have this question too

Q: iphone 5c network problem

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Helpful answers

by AmishCake,

AmishCake Feb 11, 2014 7:04 AM in response to karimvakil
Level 6 (9,388 points)

Feb 11, 2014 7:04 AM in response to karimvakil

You should contact your carrier as this is their issue. Best of luck.
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by karimvakil,

karimvakil Feb 11, 2014 9:55 PM in response to AmishCake
Level 1 (0 points)

Feb 11, 2014 9:55 PM in response to AmishCake

I have contacted service provider and they replace me a new SIM card but problem continues, again same SIM card work normal in samsung galaxy
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by Jay-Ray,

Jay-Ray Feb 11, 2014 9:59 PM in response to karimvakil
Level 4 (2,692 points)

iPhone

Feb 11, 2014 9:59 PM in response to karimvakil

I believe the Samsung galaxy uses a micro-SIM but the iPhone 5C uses a nano-SIM http://support.apple.com/kb/HT5554 so I'm confused as to how your SIM card fits in both if they use two sim card types.
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by karimvakil,

karimvakil Feb 11, 2014 10:47 PM in response to Jay-Ray
Level 1 (0 points)

Feb 11, 2014 10:47 PM in response to Jay-Ray

Thanks for reply,

I am having nano card holder to use nano sim in other phone.
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by Jay-Ray,

Jay-Ray Feb 11, 2014 10:52 PM in response to karimvakil
Level 4 (2,692 points)

iPhone

Feb 11, 2014 10:52 PM in response to karimvakil

With the information you provided we can safely assume your SIM card itself is not the issue. You previously said that your iPhone shows full bars (connectivity to the tower) when you have this issue. I would recommend all the steps listed here: http://support.apple.com/kb/ts3780 including the restore as new. If you are still having intermittent connectivity issues with the cellular network and there is no major change in signal strength on the iPhone, then the issue is isolated to some sort of provisioning issue with the carrier and I would continue to reach out to them.
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