HT203512: iCloud: Account troubleshooting

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LCEdwards

Q: I am unable to click on my email to change it in the iCloud Settings. HELP!!!

I recently changed my iTunes account email and password. My iCloud account is exactly the same and has changed with it but on my iPhone, my old email is still logged in. I am unable to click on my email to change it in the iCloud Settings. Does anyone know how to change this email and password on my iPhone 5?

iPhone 5, iCloud Account Changes

Posted on Feb 11, 2014 7:04 AM

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Q: I am unable to click on my email to change it in the iCloud Settings. HELP!!!

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  • by jeremy_v,

    jeremy_v jeremy_v Feb 13, 2014 11:07 AM in response to LCEdwards
    Community Specialists
    Feb 13, 2014 11:07 AM in response to LCEdwards

    Hi LCEdwards,

     

    Thanks for visiting Apple Support Communities.

     

    Use these steps if you need to sign into iCloud with a new Apple ID or email address:

    iOS 6 and later: Go to Settings > iCloud.

    • If you signed out before changing your Apple ID, enter your current Apple ID to sign in. The data from your iCloud account will download to your device.

    • If you're still signed in with your previous Apple ID:

      1. Scroll down and tap Delete Account. Depending on what iCloud options are turned on, you'll be asked to confirm that you want to delete data from your device. To confirm, tap Delete. (If you're using iOS 7 and have Find My iPhone turned on, you'll be asked to enter the password for your previous Apple ID. Enter the password, then tap Turn Off.) The data will be deleted from your device, but not from iCloud.

      2. Enter your current Apple ID to sign in. The data from your iCloud account will download again to your device.

    You can find this information here:

     

    Apple ID: What to do after you change your Apple ID

    http://support.apple.com/kb/HT5796

     

    Best,

     

    Jeremy