2 Replies Latest reply: Feb 11, 2014 10:48 AM by diesel vdub
Olindaok Level 1 Level 1 (0 points)

iphone 4 : my phone ket saying acessory not supported all day yesterday but last night it

just died and i was charging it and It wasn't turning on but the charge battery thing was on the screen and now it complete dead like i would plug in thr charger to the

phone and it won't turn on and my home button dosen't work i bought a new

charger but still the charger works on my ipod touch but not on my phone help me PLEASE !

iPhone 4
  • 1.
    Delgadoh Community Specialists Community Specialists (1,405 points)

    Hey Olindaok,


    These are the recommended troubleshooting steps for when your phone is unresponsive, I would run through them in order:

    1. If the device remains unresponsive or does not turn on (or power on), reset your device.
    2. If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
      1. If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
      2. Let it charge for at least twenty minutes, then see if it starts normally.
      3. If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
      4. If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
    3. If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
      1. Connect the device to your computer and open iTunes.
      2. If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
      3. If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
    4. If the above steps do not resolve the issue, contact Apple.


    from: iOS: Not responding or does not turn on





  • 2. Re: iphone 4 HELP
    diesel vdub Level 7 Level 7 (21,935 points)

    Clean the dock connector with a soft, dry brush to remove the lint and debris.