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Helpful answers
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Feb 11, 2014 11:56 PM in response to ialbalushiby Jay-Ray,If you are having issues redeeming the iTunes card view this article http://support.apple.com/kb/HT6021
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Feb 11, 2014 11:59 PM in response to ialbalushiby Ingo2711,Check this article, you may have to contact iTunes Support.
If you can't redeem your iTunes Gift Card or code
Contact iTunes Store Support
If you can't read the code or are still having issues redeeming your gift card, contact iTunes Support:
- Go to the iTunes Store support page and choose your country.
- From the menu on the left, choose Contact Support.
- Click Contact iTunes Store Support.
- Follow the instructions.
iTunes Store Support may ask you to send these things:
- Image of the front and back of your gift card
- Sales receipt showing when your card was purchased
- Serial number from your gift card