Q: Trouble access apple TV
I was unable to access Apple TV tonight so I finally tried holding down the menu and down button at the same time and now i am only able to see the computers and setting icons on the screen. I cannot access the "restart" button or see any options for viewing other than my library. Any suggestions on how to fix this problem? I've tried unplugging the power cord and that doesn't work either.
AppleTV 2
Posted on Feb 12, 2014 12:54 PM
Welcome to the Apple Community.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
1. Restart the Apple TV (Settings > General > Restart).
2. Restart the Apple TV by removing ALL the cables for 30 seconds.
3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
4. Reset the Apple TV (Settings > General > Reset > Reset all settings)
5. Restore the Apple TV (Settings > General > Reset > Restore)
Posted on Feb 12, 2014 12:57 PM