HT201209: Redeem iTunes or Apple Music Gift Cards and content codes

Learn about Redeem iTunes or Apple Music Gift Cards and content codes
Matthewjparker

Q: Hi I had £7.01 from a gift card on my iTunes but it seems to have gone but I've not spent it it was from christmas can you help

Hi I had £7.01 from a gift card on my iTunes but it seems to have gone but I've not spent it it was from christmas can you help

Posted on Feb 14, 2014 2:27 PM

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Q: Hi I had £7.01 from a gift card on my iTunes but it seems to have gone but I've not spent it it was from christmas can you h ... more

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  • by varjak paw,

    varjak paw varjak paw Feb 14, 2014 2:58 PM in response to Matthewjparker
    Level 10 (169,890 points)
    Feb 14, 2014 2:58 PM in response to Matthewjparker

    First, make sure you're logged into the iTunes Store using the account ID and password you set up, or used, when you redeemed your card/gift.  If you are, try signing out of the account and back in.

     

    If you're sure you are using the correct account and that you're signing in to the iTunes Store, and signing out and back in doesn't help, go to the Purchase History:

     

    http://support.apple.com/kb/HT2727

     

    and review your purchases to make sure that you should indeed have a balance left. iTunes doesn't always refresh the balance it shows, so it's possible you spent the money and it just wasn't being reflected in the display. This display error can usually be corrected by logging out of the iTunes Store and then back in.

     

    If you confirm that you should have balance left but the iTunes Store isn't showing it correctly, go here:

     

    iTunes Support

     

    and follow the instructions to report the issue to the iTunes Store.

     

    Regards.