HT201209: Redeem iTunes or Apple Music Gift Cards and content codes
Learn about Redeem iTunes or Apple Music Gift Cards and content codes
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Helpful answers
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Feb 15, 2014 9:21 AM in response to Itunes 999by Niel,You need to click here and ask the iTunes Store staff for assistance.
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Feb 15, 2014 9:22 AM in response to Itunes 999by King_Penguin,Have you done as the message says and contaced iTunes Support ? If not then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption