HT201570: Find the serial number of your iPod
Learn about Find the serial number of your iPod
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Helpful answers
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Feb 18, 2014 9:15 AM in response to froughtby matt00,Hey frought,
Thanks for the question. I understand that your iPod shuffle is not displayed in iTunes when connected to your computer. The following articles include troubleshooting steps that may help resolve your issue, depending on the symptoms:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
iTunes reports that "iTunes cannot recognize this iPod at this time"
http://support.apple.com/kb/TS1416
Thanks,
Matt M.