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Nader_al_harbi
Level 1 (0 points)

Q: Forgot your answer to the security question

Forgot your answer to the security question

 

Help me pleas

iPhone 5s, iOS 7.0.4

Posted on Feb 16, 2014 1:14 AM

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Nader_al_harbi

Q: Forgot your answer to the security question

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  • Helpful answers

  • by King_Penguin,

    King_Penguin King_Penguin Feb 16, 2014 1:16 AM in response to Nader_al_harbi
    Level 10 (134,154 points)
    iTunes
    Feb 16, 2014 1:16 AM in response to Nader_al_harbi

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312

     

    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.

     

    Contacting Apple about account security : http://support.apple.com/kb/HT5699

     

    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use