I always check email for a confirmation of purchase before I worry- and I did get one. But apparently ( not like normally) this last pass purchase I made had some kind if delay in showing up as purchased on ATV. Half an hour later- there it is.... Which is good sine I had to answers on what to do other than restart again. If it doesn't show in yr acct or have a receipt- id rebut it. It's easier to get them to refund a duplicate than search for the invisible.