Currently Being ModeratedNov 21, 2013 1:12 PM (in response to FallibleClover)
I bought this 3-party chinese case, and i'm having the same problem.
However, the seller claims the case works well with other iPad Airs, so offered to send me a new one.
I considered restoring the iPad, but tried like mad to use magnets to enable the option under Settings > General, because it was absent.
After some hours, the screen turned itself off while using the magnets, and the option appeared (no need for the restore then).
Tried using the case, didn't work.
I will try going to a store nearby to try different cases, but i'm almost sure those won't work either. Clueless on what to do (and i checked, my case has magnets, both on the right place).
Currently Being ModeratedDec 7, 2013 2:01 PM (in response to supersuphot)
I had same issue. I bought new Ipad air and also bought new 3rd party smart cover which did not work for me. It does not lock / unlock the ipad by closing ans opening of cover. I return that cover and went to Apple store and told them I had an issue. I told them I can not see Lock/unlock toggle in settings. The genius bar guy directly went to grab apple ipad cover without looking at my ipad air. He put apple ipad smart cover and showed me here you go it's working. Then I went to setting and what I saw is..............Lock/unlock option is right there. I asked him and he said you need to buy apply smart cover since they have changed the magnet setting which will activate this future. II am waiting for Ipad case which I bought from amazon ( 3rd party vendor). I will put that case as they claimed that it will work with air with sleep and awake option.
SO IF YOU HAVE PROBLEM THEN GO TO APPLE STORE and BUY THEIR SMART COVER> or you have to wait for 3rd party once they change their magnet location.
Hope this will help.
Currently Being ModeratedDec 12, 2013 9:05 PM (in response to mediafriendly)
Did you have problem in snapping you ipad Smart Cover to its screen or top and bitten of the screen was not aligned. I ordered apple Smart Cover but still I have problem with it. I can see the ipad Smart Cover was little open from middle og the cover meaning that if you look ipad from speaker side your ipad has little bump made of Smart Cover.
Did you have this problem? Or alignment problem at top and bottom.
Currently Being ModeratedFeb 16, 2014 11:44 AM (in response to FallibleClover)
I had the same problem and fixed it. I'm pretty sure that the magnets are on rockers and occasionally get stuck in a weird position. If you fiddle around with it you'll probably unstick the magnets so they can follow the cover. That's what I did.