HT201836: How to restart your Apple TV

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warren185

Q: I had Apple TV search an download updates. After it downloaded, it started installing updates and became unresponsive. Now the display just shows a music note and what looks like a USB cable. So much for updating. Anyone know how to fix this problem?

I had Apple TV search and download updates. After it downloaded, it started installing updates and became unresponsive. Now the display shows the itunes music note and what appears to be a USB connector image under it. The LED just flashing slowly. Let run for over an hour with no response. When plugged back in it still shows the same display. Any ideas on how to restart?

Apple TV

Posted on Feb 17, 2014 2:38 PM

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Q: I had Apple TV search an download updates. After it downloaded, it started installing updates and became unresponsive. Now the dis ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 17, 2014 3:17 PM in response to warren185
    Level 10 (103,688 points)
    Apple TV
    Feb 17, 2014 3:17 PM in response to warren185

    Welcome to the Apple Community.


    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:


        1.    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)

        2.    Connect the micro USB cable to the Apple TV and to your computer.

        3.    Reconnect the power cable (only for Apple TV 3)

        4.    Open iTunes.

        5.    Select your Apple TV in the Devices list, and then click Restore.


    (You may already have a micro USB cable if you have a camera or other digital device)