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Kishore1022

Q: hello i downloaded an album on my iPad yesterday but the sound volume is very low. Can you help me to fix the problem ?

hello i downloaded an album on my iPad yesterday but the sound volume is very low. Can someone help me to fix the problem ?

iOS 7.0.4

Posted on Feb 17, 2014 9:08 PM

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Q: hello i downloaded an album on my iPad yesterday but the sound volume is very low. Can you help me to fix the problem ?

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  • by sterling r,

    sterling r sterling r Feb 20, 2014 12:08 PM in response to Kishore1022
    Community Specialists
    Feb 20, 2014 12:08 PM in response to Kishore1022

    Hello Kishore1022,

     

    It sounds like you have a new album downloaded and the tracks all have a very low volume. I recommend checking to see if Sound Check is enabled in the Music settings.

    iPad User Guide

    http://help.apple.com/ipad/7/#/iPad99f37037

    Go to Settings > Music to set options for Music, including:

    • Sound Check (to normalize the volume level of your audio content)

     

    You can also try downloading the purchases onto a computer, with either of these articles depending on your version of the operating system:

    iTunes 11 for Windows: Download previous purchases from the iTunes Store

    http://support.apple.com/kb/PH12491

     

    Or

     

    iTunes 11 for Mac: Download previous purchases from the iTunes Store

    http://support.apple.com/kb/PH12283

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling

     

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling