MarkElliott1010

Q: Exchange servers and Mavericks Mail

It loads it when you open the Mail app, but then no new messages will appear in the Exchange inbox while app is open - fetch new mail and the Activity Window show "Synchronizing Inbox" and jsut sits there and waits.. Close the app and reopen - New Mail appears.  Another  bug?

Mac mini (Mid 2011), OS X Mavericks (10.9)

Posted on Oct 23, 2013 7:42 AM

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Q: Exchange servers and Mavericks Mail

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  • by JRWeber,

    JRWeber JRWeber Feb 10, 2014 4:46 PM in response to MarkElliott1010
    Level 1 (0 points)
    Feb 10, 2014 4:46 PM in response to MarkElliott1010

    Don't know what happened, but our Exchange accounts just started working. Getting Mail and Calendar updates.

     

    I had just finished installing TouchDown on a friend's MacBook Air and my wife's Exhange accounts started populating Mail and Calendar. No Mavericks update, so I suspect Microsoft fixed something. It sure would be nice if engineering departments in these companies would let tech support in on what is going on.

  • by peter_watt,

    peter_watt peter_watt Feb 12, 2014 7:23 AM in response to JRWeber
    Level 3 (910 points)
    Feb 12, 2014 7:23 AM in response to JRWeber

    Did the people who manage your servers apply an update, do you know?

  • by JRWeber,

    JRWeber JRWeber Feb 12, 2014 8:26 AM in response to peter_watt
    Level 1 (0 points)
    Feb 12, 2014 8:26 AM in response to peter_watt

    Evidently they (IT) are in the process of udating a 14 year old server from Exchange 2007 to 2010. They had moved everyone's accounts, except the two folks with Macs, my wife and her boss, when the issues started. They said they wanted to troubleshoot the update first before moving the accounts. I know little about Exchange server, but it seems understndable that these two accounts had problems if they had not been moved.

     

    Things seem to be working okay. Although yesterday my wife was unable to send a couple of Exchange emails via Mail and had to resort to using TouchDown to do so. In the afternoon, her boss lost all conection to Exchange via Mail and also had to resort to using TouchDown. TouchDown has worked great for both of them but they prefer Mail so that they have one location for all their email accounts.

  • by gwguruman,

    gwguruman gwguruman Feb 12, 2014 6:08 PM in response to JRWeber
    Level 1 (0 points)
    Feb 12, 2014 6:08 PM in response to JRWeber

    I heard that the TouchDown 3rd party add-on ActiveSync Email client was not ready for prime time.  Is that not the case today?

  • by JohnnyDeLuxe,

    JohnnyDeLuxe JohnnyDeLuxe Feb 14, 2014 12:21 PM in response to peter_watt
    Level 1 (9 points)
    Mac OS X
    Feb 14, 2014 12:21 PM in response to peter_watt

    Hi peter_w,

     

    just want to confirm that my setup after the modfications of the mail server adress carried out by brads, is still working fine after one month.

     

    The exchange server has also (10 days ago) been updated - and says somthing like this now:

     

    Exchange Client Access server .NET Framework version:2.0.50727.4241
    Microsoft Exchange Client Access server version:8.3.83.0
    Client Access server operating system version:Microsoft Windows NT 6.0.6002 Service Pack 2
    Mailbox server Microsoft Exchange version:8.3.83.0

     

    This seems to have helped other Mac users here, they report faster connection ect.

  • by JRWeber,

    JRWeber JRWeber Feb 14, 2014 12:28 PM in response to gwguruman
    Level 1 (0 points)
    Feb 14, 2014 12:28 PM in response to gwguruman

    TouchDown is an application that support ActiveSync, if that is what you mean. Thus far I have been pleased but am just using it when Mail will not access the Exchange server.

  • by bradhs,

    bradhs bradhs Feb 14, 2014 12:48 PM in response to JohnnyDeLuxe
    Level 1 (0 points)
    Feb 14, 2014 12:48 PM in response to JohnnyDeLuxe

    That's grat to hear JohnnyDeLuxe!  It appears you are running Exchange 2007, if you do not mind please do one of the following on the Exchange server so we can get an idea of which CU (Cummulative Update) is currently installed.

     

    Option 1) To view the server properties in the Exchange Management console, follow these steps:

    1. Start the Microsoft Exchange Management console.
    2. In the navigation pane, expand the Server Configuration objects until you locate the server object, and then select the server object.
    3. On the right side, notice the Exchange version number.

    Option 2) To view the server properties in the Exchange Management shell, follow these steps: 

    1. Start the Microsoft Exchange Management shell.
    2. Run the following command at the command line:

      get-exchangeserver

     

    This further bolsters my stats which suggest this to be an issue isolated to those who are running Exchange 2010.

  • by JohnnyDeLuxe,

    JohnnyDeLuxe JohnnyDeLuxe Feb 15, 2014 12:37 AM in response to bradhs
    Level 1 (9 points)
    Mac OS X
    Feb 15, 2014 12:37 AM in response to bradhs

    Hi bradhs,

     

    I'm not familiar or have acess to Windows products, so can your suggestion be done from a Mac, and if so, where do I start? My search comes up with only windows like suggestions.

  • by bradhs,

    bradhs bradhs Feb 15, 2014 12:39 AM in response to JohnnyDeLuxe
    Level 1 (0 points)
    Feb 15, 2014 12:39 AM in response to JohnnyDeLuxe

    Hi JohnnyDeLuxe,

     

    You will most likely have to get your IT department to provide you the details.  It's not a big deal, I was just curious.  I'm glad Mail is still working for you.  Have a great day!

     

    Brad

  • by Mike Zwick,

    Mike Zwick Mike Zwick Feb 17, 2014 11:41 AM in response to MarkElliott1010
    Level 1 (0 points)
    iPhone
    Feb 17, 2014 11:41 AM in response to MarkElliott1010

    Just another person with this problem - and it is incredibly annoying. I have submitted feedback to Apple.

     

    The only solution that has worked for me is:

     

    1. Delete the exchange account in Internet Accounts in System Preferences

     

    2. Manually delete the Exchange folders in:

     

    ~/Library/Mail/V2/

     

    Of interest, I have noticed that I sometimes have more than one set of Exchange folders in the V2 directory. 

     

    3. Establish an new Exchange Account in Internet Accounts in System Preferences

     

    4. Before you open email on any other machines (I have a desktop and iPad Air), make sure you delete all the Exchange folders in the V2 directory.

     

    This generally works for a few days - until I suddenly can no longer send Exchange emails with attachments. And so it goes . . .

  • by agl74,

    agl74 agl74 Feb 18, 2014 8:24 AM in response to Mike Zwick
    Level 1 (0 points)
    Feb 18, 2014 8:24 AM in response to Mike Zwick

    Dear Apple:

     

    What kind of a joke is this? When do you plan on fixing Mavericks Mail to work with Exchange?  It has now been more than 3 months. What a waste of time, energy and productivity this has been. I cannot recommend that any business use a Mac anymore.

     

    AGL

  • by inked at dolltattoos,

    inked at dolltattoos inked at dolltattoos Feb 18, 2014 6:14 PM in response to agl74
    Level 1 (30 points)
    Feb 18, 2014 6:14 PM in response to agl74

    Take a step back: There are plenty of folks who use Mavericks Mail with Exchange and don't have issues.  I am one of them.

     

    First: can you send e-mail using Mail and Exchange - a simple, "hello world," message with no signature?

     

    No? Do you have a connection to the Exchange server - is Connection Doctor showing you have a connection?  Are you using domain\exchangeaccount to sign in with?  Have you tried connecting with the server's IP address?  Turned on/off SSL?  Using the correct SSL ports for your server?  Do the server's mail logs show your machine making the connection at all?  Is the server behind a VPN?  Is your server patched?  Is it a newer version of Exchange?

     

    Yes? Then Mail+Exchange works, but you're having a problem with larger messages.

     

    Okay - if that's the case, make sure you have Drafts saved on the server checked in Mailbox Behaviors.   I unchecked this and found that messages would just sit in Outbox (On My Mac) and would repeatedly fail to send with connection issues.  But checking it made the messages flow again.

  • by pnoble,

    pnoble pnoble Feb 18, 2014 6:52 PM in response to inked at dolltattoos
    Level 1 (0 points)
    Feb 18, 2014 6:52 PM in response to inked at dolltattoos

    Fact: many of those on this and other similar discussions had no problems whatsoever with Exchange until the day they upgraded to Mavericks. Period.

     

    If there was something that needed changing in Exchange it was Apple's responsibility to provide the appropriate instructions. They didn't then and haven't since.

     

    And four months later the issues - primarily significantly delayed inbound email and problems with outbound email with attachments - are still not resolved and the beta release notes for 10.9.2 do not seem to indicate a fix though I am guardedly optimistic.

  • by Mike Zwick,

    Mike Zwick Mike Zwick Feb 18, 2014 7:07 PM in response to pnoble
    Level 1 (0 points)
    iPhone
    Feb 18, 2014 7:07 PM in response to pnoble

    Exactly my experience. Exchange is fine on iOS Mail. Airmail works without a flaw. OS X Mail in Mavericks fails intermittently and constantly need to be reinstalled. This is an Apple failure.

  • by inked at dolltattoos,

    inked at dolltattoos inked at dolltattoos Feb 18, 2014 7:45 PM in response to pnoble
    Level 1 (30 points)
    Feb 18, 2014 7:45 PM in response to pnoble

    Complain all you want, it won't solve the problem and - here's another fact: OS X Mavericks Mail + Exchange works for many, many people. 

     

    Open the Console, clear the log, start Mail, make a message and paste a simple screen shot into it (which makes the message big enough to fail) or make a message with ~150k of text (no attachment).  Whether or not there's an attachment does NOT matter.  The message size is the issue.  Then send the message to yourself.

     

    Wait.

     

    Watch the log.

     

    You'll see 'EXCHANGE' errors appear when Mail tells you the connection failed.  This is a timeout.  The message file (.EML) isn't moving from the LOCAL OUTBOX to the EXCHANGE OUTBOX.  This is very likely because Mailbox Behaviors is set to save Drafts locally, instead of on the server.  Change that setting, re-start Mail, then try the exercise again.

     

    I had the intermittent failures.  I had the total inability to send any kind of large message.  Once I made sure my account was using domain\username and Drafts were being saved to the server in Mailbox Behavior, Mail+Exchange became rock solid.

     

    OR

     

    Don't do anything except complain and blame software you didn't pay a dime for.

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