HT204686: How to erase your iOS device and then set it up as a new device or restore it from backups

Learn about How to erase your iOS device and then set it up as a new device or restore it from backups
ErinTheTechTard
Level 1 (0 points)

Q: I have an apple id I have set up but when I try to set up to install aps I can only go through a different id (example: the one I set up is: bob@gmail.com but this is what is popping up: bob@me.com). Does anyone know how to fix this?.

Hello. I am trying to install an ap. I have my apple id set up but it is asking me for the password to an apple id I dod not set up. Here is what it looks like:

 

(Example Only)     This is what I set up: bob@gmail.com

                             This is what I did not set up: bob@me.com

 

Any ideas? Thanks,

Erin

iPhone 5c, iOS 7

Posted on Feb 18, 2014 9:56 PM

by Jay-Ray,Solvedanswer
Jay-Ray Jay-Ray
Level 4 (2,692 points)
iPhone
A:

If the Apple ID you don't want is popping up when trying to download a new app, go to Settings > iTunes & App Stores and update your Apple ID by tapping on it then signing out, then sign back in with the new one.

 

If the Apple ID you don't want is popping up when updating an App, then you will either need to ender the correct password for that other Apple ID or delete and redownload the App with your current Apple ID.

Posted on Feb 18, 2014 10:02 PM

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ErinTheTechTard

Q: I have an apple id I have set up but when I try to set up to install aps I can only go through a different id (example: the one I ... more

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  • by Jay-Ray,Solvedanswer

    Jay-Ray Jay-Ray Feb 18, 2014 10:02 PM in response to ErinTheTechTard
    Level 4 (2,692 points)
    iPhone
    Feb 18, 2014 10:02 PM in response to ErinTheTechTard

    If the Apple ID you don't want is popping up when trying to download a new app, go to Settings > iTunes & App Stores and update your Apple ID by tapping on it then signing out, then sign back in with the new one.

     

    If the Apple ID you don't want is popping up when updating an App, then you will either need to ender the correct password for that other Apple ID or delete and redownload the App with your current Apple ID.

  • by ErinTheTechTard,

    ErinTheTechTard ErinTheTechTard Feb 18, 2014 10:16 PM in response to Jay-Ray
    Level 1 (0 points)
    Feb 18, 2014 10:16 PM in response to Jay-Ray

    Thanks for your help! I am still seeing the "bob@me.com" popping up as the default. Any ideas on that?

  • by Jay-Ray,

    Jay-Ray Jay-Ray Feb 18, 2014 10:22 PM in response to ErinTheTechTard
    Level 4 (2,692 points)
    iPhone
    Feb 18, 2014 10:22 PM in response to ErinTheTechTard

    If you are not currently signed into Settings > iTunes & App Stores, then it may be 'auto-filling' the me.com from Settings > iCloud.  That doesn't mean its signing into that ID for the Store, but it's just trying to make your life easier since you are usings that Apple ID already for another service on your iPhone.