HT203808: If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant

Learn about If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant
KidBain
Level 1 (0 points)

Q: My son's locked out of his itouch that has been lost for 7 months

My son just found his ipod touch. It had been lost for months. He can't remember his apple id (although we think we've nailed it) or password and we can't get through the security questions because he didn't enter his correct birthdate. I've placed the device in recovery mode and it has been updated but we are still locked out.

iPod touch, iOS 7.0.4

Posted on Feb 19, 2014 7:23 AM

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KidBain

Q: My son's locked out of his itouch that has been lost for 7 months

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  • by SusieScrapbooker,

    SusieScrapbooker SusieScrapbooker Feb 19, 2014 7:28 AM in response to KidBain
    Level 1 (25 points)
    Feb 19, 2014 7:28 AM in response to KidBain

    What exactly do you mean by "locked out" Does it say it has been disabled?

  • by KidBain,

    KidBain KidBain Feb 19, 2014 10:10 AM in response to SusieScrapbooker
    Level 1 (0 points)
    Feb 19, 2014 10:10 AM in response to SusieScrapbooker

    After I updated it in recovery mode it has going thru the activation setup. We cant sign on to the Apple ID on the Activate iPod Screen becuase we can't figure out his password and when I go online to Activation Help you can either have an email sent to recover/reset the password or answer questions. There was no email provided for recovering the password and he entered a different birthdate than his own. So I can't reset his Apple ID password or get past the Activation screen on his iPod Touch.