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Some Keys (DFGHJKL) Work Part Time

2152 Views 18 Replies Latest reply: Apr 11, 2014 2:07 AM by Richardaless RSS
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Obsidianroselace39 Calculating status...
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Feb 12, 2014 9:33 PM

I have an early 2011 (Feb) Macbook Pro with OS X 10.6.8 and I don't believe I spilled anything on it, and it's not under warranty. I took it to Apple and they ran a diagnostics which turned up fine and they took it apart and everything was fine; they couldn't see anything physically wrong with it. DFGHJKL sometimes work; I have to press down for about 10 seconds and 1 or 2 letters will pop out. Sometimes the letters work perfectly fine (like right now).

 

I've noticed that quite a few people have been having this problem and was wondering if there was a reason for this that doesn't have to do with spillage or something? There can't be this many people with the same problem letters.. right?

MacBook Pro, Mac OS X (10.6.8)
  • seventy one Level 6 Level 6 (8,525 points)
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    Feb 13, 2014 12:13 AM (in response to Obsidianroselace39)

    This is a pretty thorough document that discusses most of the problems with a keyboard.   Do tell us which part of it solved your problem.

     

    http://support.apple.com/kb/TS1381

  • rls5k2i4 Calculating status...
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    Feb 19, 2014 6:24 AM (in response to Obsidianroselace39)

    Did seventy one's response work for you?  I just started getting this same problem yesterday.  I went through the entire support link provided, except for checking the hardware at the end (I don't know where my instal disk is at the moment).

  • rls5k2i4 Level 1 Level 1 (5 points)
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    Feb 20, 2014 8:15 AM (in response to Obsidianroselace39)

    I agree! I was pretty much told I had no problem yesterday at Apple.  They suggested a new keyboard, but it does seem odd to me that lots of people with the same model are having failures just in a few keys in a relatively short period of time.

  • InchoSnail Calculating status...
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    Mar 4, 2014 9:38 AM (in response to Obsidianroselace39)

    I have this exact same problem with the same keys. Only difference in my case is that my MBP is a late '09 model. I really hope this problem is addressed soon. It's such an inconvenient pain.

  • seventy one Level 6 Level 6 (8,525 points)
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    Mar 4, 2014 10:15 AM (in response to Obsidianroselace39)

    It's not coincidence because they are directly connected in a straight line.   It is probably due to a fault in the curcuit printing process.   And for those who's keyboards qualify, a straight exchange would be justified.

  • rls5k2i4 Level 1 Level 1 (5 points)
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    Mar 4, 2014 3:12 PM (in response to Obsidianroselace39)

    It's definitely hardware or a connection.  This was my primary computer for everyting including work.  After my first failure at the apple store, I gave in and paid the $182 to have them replace the keyboard.  It works great now, minus the expense I had to go through. Hopefully it doesn't fail again in another few months.

  • kuwako315 Calculating status...
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    Mar 6, 2014 3:17 PM (in response to Obsidianroselace39)

    I have the same Macbook Pro model from early 2011, and right now I'm struggling with the exact same problem. It would be nice if Apple could provide us with a hardware exchange, but I guess we'll just have to wait and see... Just as an attempt to contribute to the thread, I'll just say that PRAM clear did not help, and the keyboard viewer indicated that the Macbook wasn't receiving any sinas rom te eyboar.

    ...I was trying to say "signals from the keyboard". Arrgh

  • seventy one Level 6 Level 6 (8,525 points)
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    Mar 19, 2014 12:33 AM (in response to Obsidianroselace39)

    Hi there,

     

    My theory of circuit board printing could fall apart if it applies to the computer too. Or, by computer, could you mean the keyboard part?   If it is the latter, that would confirm the possibility.   Have you a way of testing with another keyboard, or trying yours on another machine?

     

    I think the CD hostage situation deserves its own separate thread.

  • JLeuer Calculating status...
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    Mar 19, 2014 10:29 AM (in response to Obsidianroselace39)

    I just had the same problem on my 17" mac pro bought Dec 2010.

    My keys that failed are HJKL; but keys DFG work correctly (for now).

     

    For my machine I have had a plastic keyboard protector on for the life of the machine.

    So my keyboard is "Like new".

     

    It sounds like there must be a bad component installed in the machine for a certian batch of Pro's.

     

    Are your other machines 17" or 13"?

     

    Does anyone know if Apple is responding to this defect?

     

    I will have to get it fixed in any case since it is problematic.

  • seventy one Level 6 Level 6 (8,525 points)
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    Mar 19, 2014 10:59 AM (in response to JLeuer)

    If you read this thread through you will pick up my thinking.   Your letters too, albeit less of them, are in a straight line.   But only a technical expert, ready to pick apart your keyboard, will know for sure.

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