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49 Views 1 Reply Latest reply: Feb 19, 2014 4:48 PM by Winston Churchill RSS
pathrz1 Calculating status...
Currently Being Moderated
Feb 19, 2014 4:42 PM

i recently washed my iphone.  after recieving my new one from ins co im supposed to reset old device before sending back.  i can not get the old one toturn on let alone reset it.  i need help.  is there another way to accom[plish this without old device functioning?? 

iPhone 4S, iOS 7.0.1
  • Winston Churchill Level 10 Level 10 (81,655 points)
    Currently Being Moderated
    Feb 19, 2014 4:48 PM (in response to pathrz1)

    Welcome to the Apple Community.

     

    Go to iCloud.com > Find my phone, erase it and remove the ID.

     

    Obviously this won't do anything, but let them know what you have done, if anyone is able to repair it, it will get wiped and the ID removed once it starts up.

     

    Its the best you can do.


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