Q: Brand new iMac cannot pair bluetooth keyboard and magic mouse
Hi there!
Just received brand new iMac 21" yesterday. Unboxed it, turned it on and none of both bluetooth devices (keyboard and magic mouse) managed to get paired.
I was able to connect a USB mouse to log into the Mac. Did all turn off/on Bluetooth, turn off/on iMac several times with no luck. Weird thing is that when I lift keyboard on a 30 degree angle above my desk it seems to actually pair with the iMac but then when back to original position it disconnects.
I've tried the magic mouse with my 2008 Macbook and works flawlessly. After several attempts never managed to pair magic mouse with iMac and as said earlier keyboard is not working on a standard position on my desk. It is frustrating to have paid close to 2,000$ for something that does not even work out of the box... Any ideas or suggestions?
I'm planning to take it today to nearest Apple Stores but have a bad feeling about "genius" folks being able to help me out. Would be worth changing iMac for new one?
Thanks a lot in advanced!
iMac (21.5-inch, Late 2013), OS X Mavericks (10.9.1)
Posted on Feb 19, 2014 4:23 AM