sarbsohi

Level 1 (0 points)

Q: .mov files not supported in iphone 4

Hi All

I am not able to add .mov video files in iphone 4, getting an error that file is not supported. Please give me the solution.

iPhone 4, iOS 7.0.2

Posted on Feb 18, 2014 3:06 PM

I have this question too

Q: .mov files not supported in iphone 4

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Helpful answers

by Allen A,

Allen A Feb 20, 2014 11:45 AM in response to sarbsohi
Community Specialists

Feb 20, 2014 11:45 AM in response to sarbsohi
Hello sarbsohi,

This can be resovled by creating a version of the file that is compatible with your iPhone.
Select a video and choose File > Create New Version > Create iPod or iPhone Version.
iTunes: Videos may be unable to sync to iPhone, iPad, or iPod
http://support.apple.com/kb/TS1497

Cheers,
Allen
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