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  • 9,345. Re: MacBook Pro Retina display burn-in?
    saso.jadrovski Level 1 Level 1 (0 points)

    MacOSX10.6 wrote:

     

    Not sure in which country you are in but my understanding is the following: there is a 14 days no quibble return policy.

     

    If in doubt return it and ask for a new model. If you have got IR on a brand new model is not a good sign. IR will not get less over time. In fact people here have reported it will worsen over the course of the lifetime.

     

    Ask for a new model and not just for a new screen.

     

    The bad thing is that I bought my MacBook Pro Retina 15" Mid 2012 in November/December 2013 and I noticed the retention back than but I was not sure what to do... Now I am afraid that it is too late. I live in Macedonia, and the MacBooks here are very expensive meaning that I will not be able to afford a new one for a long time. For instance, my MacBook cost 2000 euros which is an equivalent of ~ $2700 I thought that I would be able to "get over it" but since it gets worse, it starts to really annoy me (especially because I am also into graphic design).

  • 9,346. Re: MacBook Pro Retina display burn-in?
    vmac83 Level 1 Level 1 (0 points)

    I am very sorry about your IR problem, hope you will find a solution, <edited by host>

  • 9,347. Re: MacBook Pro Retina display burn-in?
    Qutmaster Level 1 Level 1 (0 points)

    Yeah! I noticed this in may 2013.

    I mailed the retailer and they said apple was aware of it and it should be changed.

    Due to travelling (in work) and deadlines I had no time to get to the retailer until yesterday. 46 days after the warranty expired.

    So Apple refuse to send a new screen since they was not aware of the problem (since I only mailed with the retailer).

    If I could I would change to another computer manufactor, but it would complicate a lot with my work.

    Guess I must get myself a new profession where I do not need a Mac.

    Don't feel like I want to pay 2000 dollars every second year to a company that doesn't fix what they screw up.

    Sad, because I used to have good experience with Apple...

  • 9,348. Re: MacBook Pro Retina display burn-in?
    adwolf11 Level 1 Level 1 (0 points)

    Looking for some advice... I purchased a new BTO haswell 15" rMBP last week from Apple, 16GB/1TB SSD, etc..

     

    Right out of the box, I noticed that the screen was dimmer than I had expected;


    I had to put it at full brightness, or just one below, in regular indoor lighting to get what I felt was a decent picture.


    I've also had a hard time calibrating it;  the i1 claims that it is coming up with a good 6500k profile, but just eyeballing it, it looks much dingier than the other MBPs we have around the office (including a 13" rMBP); I feel like I can't trust the color output by this Mac.

     

    My machine has the LG SJE1 panel, if that makes any difference (and no image retention, that I can see as yet.)

     

    I'm still within the 14 day period;  should I mail the machine back to Apple for a refund, or swap it for a new machine?  Are any of the panels considered OK these days?

     

    Kind of sad to see a $3000 laptop perform this way.

  • 9,349. Re: MacBook Pro Retina display burn-in?
    Merch Visoiu Level 1 Level 1 (0 points)

    adwolf11 wrote:

     

    I've also had a hard time calibrating it;  the i1 claims that it is coming up with a good 6500k profile, but just eyeballing it, it looks much dingier than the other MBPs we have around the office (including a 13" rMBP); I feel like I can't trust the color output by this Mac.

     

     

     

    I assume this is what you're experiencing, adwolf11, as shown in this photograph comparing a 15" Retina MacBook Pro (left) to a 15" Classic MacBook Pro (right). The Retina display looks "dingy," which is a good word compared to the bright and vivid Classic display.

     

    IMG_2505.jpg

     

    This is a common complaint but curiously, not all Retina displays look the same. Some Retina displays look fantasic! I know because my first display looked fantastic that I regretfully replaced due to muras. Now I'm on my third yellowed display. Here's another comparison photograph with two units of the same model of Haswell Retina MacBook Pro. On the left, an in-store unit, looks pretty good. On the right is my dingy display. The display model numbers are different, but I can tell you that the same display model number can look different between units.

     

    IMG_2486-90.jpg

     

    Unfortunately, this is just how Apple is selling computers. I suspect that these "dingy" displays are less susceptible to image retention and that could be why they're using them because I don't think I've heard of a display that has both yellow-tint and image retention. My Spyder4Elite couldn't remove the "dinginess" either.

     

    Apple considers this colour variation normal. The Genius Bar won't take them back. I've spoken to senior Apple support people on the phone twice and the best advice I got was to take the display in to an Apple store where they would just tell me it's normal anyway.

     

    If you're within your 14-day return period you could return it and get another display that is also yellow tinted. Or you could get one with image retention or other defects like stuck pixels or muras. This is just what Apple is selling these days for $3,000. Please confim if my photographs are representative of the problem you're describing or if I'm way off.

  • 9,350. Re: MacBook Pro Retina display burn-in?
    adwolf11 Level 1 Level 1 (0 points)

    Thanks for this, you are correct, that's exactly what i'm seeing with my SJE1.

     

    The SJE1 (at least this one) is dim relative to other displays i've used, and I agree with your conjecture, that this may be b/c they are trying to prevent image retention.  But who really knows.

     

    Whatever the reason, having to run the screen at full or one-notch-below-full brightness is unacceptable to me, as it defeats the purpose of using Haswell (long battery life.)

     

    Even worse, LEDs get dimmer over their lifespan, so the machine could become really aggravating to use within 1-2 years.

     

    I am an optimist by nature, so i'm going to give 'em another shot & do an exchange.  I'll keep my fingers crossed that the results are a bit better the second time around!

  • 9,351. Re: MacBook Pro Retina display burn-in?
    Merch Visoiu Level 1 Level 1 (0 points)

    adwolf11 wrote:

     

    I am an optimist by nature, so i'm going to give 'em another shot & do an exchange.  I'll keep my fingers crossed that the results are a bit better the second time around!

     

    Let us know how your replacement is when you get it.

  • 9,352. Re: MacBook Pro Retina display burn-in?
    adwolf11 Level 1 Level 1 (0 points)

    Will do!

     

    I have never exchanged anything with Apple before, but i'm guessing that they want the old machine back before they mail a new one (?) If that is the case, it could take weeks before I can report back, as this is a BTO machine.

  • 9,353. Re: MacBook Pro Retina display burn-in?
    FatMac>MacPro Level 4 Level 4 (2,390 points)

    adwolf11 wrote:

     

    ...The SJE1 (at least this one) is dim relative to other displays i've used, and I agree with your conjecture, that this may be b/c they are trying to prevent image retention.  But who really knows...

    I have raised the flip-side of that conjecture a number of times: that operating the screen brightness wide open or close to it encourages IR, and, perhaps, that's the reason I haven't developed IR (yet?) in an early 2013 rMBP with an LG SJA2 monitor. I set the brightness about 1/3 of the way up on the brightness slider (at 6 of the 16 levels when using the keyboard for brightness control). I could set it high enough for a sunburn but I don't.

     

    I wonder if the "dinginess" is just a built-in limit to  the brightness level to one that doesn't encourage IR.

  • 9,354. Re: MacBook Pro Retina display burn-in?
    adwolf11 Level 1 Level 1 (0 points)

    The problem is that if you leave the SJE1 that I've got here at 1/3 power, the screen is unusably dark.  Forget about proper calibration at that brightness.

     

    Either mine has a particularly weak backlight, or LG really is trying to solve this problem by making the screens dark.  We'll see how the replacement looks....

  • 9,355. Re: MacBook Pro Retina display burn-in?
    Sasame Level 1 Level 1 (0 points)

    After reading a good 13 pages of this discussion, I'm wondering if you guys think it's worth the purchase?

    I'm planning on buying a new 13" Pro (Replacing an '09) and had my heart set on a Retina. Is it worth all the exchanging/Genuis Bar visits for this machine? or should I just go cMBP?

    Thanks~

  • 9,356. Re: MacBook Pro Retina display burn-in?
    Merch Visoiu Level 1 Level 1 (0 points)

    Sasame wrote:

     

    After reading a good 13 pages of this discussion, I'm wondering if you guys think it's worth the purchase?

    I'm planning on buying a new 13" Pro (Replacing an '09) and had my heart set on a Retina. Is it worth all the exchanging/Genuis Bar visits for this machine? or should I just go cMBP?

    Thanks~

     

    If you get a good screen it will be the most amazing thing you ever saw. But the question is if you'll get a good screen.

  • 9,357. Re: MacBook Pro Retina display burn-in?
    buje41 Level 1 Level 1 (0 points)

    hi,

     

    does anyone here know by now what manufacturer and model number in the display settings mean? mine is a 13'' mbp bought 2 weeks ago (early 2014)

     

    Bildschirmfoto 2014-02-18 um 23.18.40.png

     

    is the manufacturer nuber 610 LG or Samsung? and what do you know about the A018 modell?

     

    thank you and a good night!

  • 9,358. Re: MacBook Pro Retina display burn-in?
    flat earth Level 1 Level 1 (15 points)

    Dec 21, 2013 6:24 AM (in response to mittense)

     

    15" Haswell update:     It's been two months now with no IR or color tint or backlight issues.  The screen is LG:  LP154WT1-SJE1     Brightness is not as bright as my 17" 2010 MBP, but this was by design as pointed out by early reviwers of the first retina MBP's.

     

     

     

    Above was a post that I made two months ago.  It's now four months and nothing has changed.  The additional comments I wanted to make is the difference of brightness between older non-retina displays and the newer displays.  I can't remember where the reference to the "early reviewers" came from, perhaps  Apple Insider, but they specifically mentioned that the brighness was reduced by design.  My rMBP is dimmer, similar to your picture of the two Best Buy computers, than my high definition 2010 17" MBP.  That being said, your rMBP display looks dimmer than the other similar model from the Apple Store and that would bother me a lot, too.

  • 9,359. Re: MacBook Pro Retina display burn-in?
    MattTheMedic Level 1 Level 1 (0 points)

    Hello everyone,

    I've been reading this thread for a while now, i own a early 2013 rMBP with IR. (LP*****-SJA1)

     

    My warranty will end in 2 / 2.5 months, apart from very annoying IR the coulors and whites are excellent.

    Should i get the screen replaced or is the chance of getting a yellow Samung too big?

     

    Is there any chance of getting a (good) LG? (that would mean a few months almost IR free, before it starts developing and becomes annoying)