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iPhone asked me for the APPLE ID and pass

94 Views 3 Replies Latest reply: Feb 21, 2014 10:08 AM by Winston Churchill RSS
tamir111 Calculating status...
Currently Being Moderated
Feb 21, 2014 5:16 AM

Hello friends, I bought a week ago iPhone 5S IMEI 013884000163883 broken on eBay

a Nice woman named Kate Benjamine sold her grandmother's iPhone after she died

I replaced battery and screen and it powers on after restore on iTunes

At the end of restore the iPhone asked me for the APPLE ID and pass

I contacted the seller and she tried to give me all sorts of names and passwords of her grandmother

For two days she gave me a lot of emails and passwords

She really spent a lot of time to help me

Question family and what not

She tried to reset password on Apple's site

But she was missing data

Now she asks what else to do

And I'm with her

She told me she wanted to help

Even in the face of Apple's representative

Please help in

iPhone 5s, iOS 7.0.4
  • Winston Churchill Level 10 Level 10 (81,665 points)
    Currently Being Moderated
    Feb 21, 2014 9:04 AM (in response to tamir111)

    If she can't remove the ID from the phone, ask for a refund, because you can't use the phone otherwise.

  • Winston Churchill Level 10 Level 10 (81,665 points)
    Currently Being Moderated
    Feb 21, 2014 10:08 AM (in response to tamir111)

    You can't do anything, it's up to the person that sold it to you. You might pass on the following advice to the nice lady...

     

    Contact AppleCare (or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

     

    I'm not exactly sure what procedures are in place for such events but Apple can assist in such cases, but it may take a while and you may need to provide a death certificate and a note from the executor that the iPad has been willed to yourself.

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