HT202157: About Apple TV (2nd and 3rd generation) software updates
Learn about About Apple TV (2nd and 3rd generation) software updates
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All replies
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Helpful answers
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Feb 22, 2014 8:22 AM in response to ewach2by Brian Cook4,It should only take about 10 min. tops so best guess is that there is a connection issue from ATV to iCloud.
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Feb 22, 2014 8:32 AM in response to Brian Cook4by ewach2,Everything in house (laptops, iPads, iPhones) are on same wifi and don't have connectivity issue. I'm typing this on laptop immediately in front of ATV. Also, what does iCloud have to do with downloading latest update?
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Feb 22, 2014 8:38 AM in response to ewach2by Brian Cook4,★HelpfulLets trying reading my actual words. I did not say you had a global connection issue with EVERYTHING. I said there was a connection issue between your ATV and iCloud (Apples data center)
iCloud is the generic term for Apples online services. Mainly iTunes content and data sycning, but it is also where software updates are downloaded from.
don't have connectivity issue.
It took you 1200% longer than it should to download the update. So clearly you do.
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Feb 22, 2014 8:45 AM in response to Brian Cook4by ewach2,OK, thanks I understand. Is connectivity hardware/software issue and/or is there a way to update without using wifi? Every time I turn it on I get message saying needs update, then when I try and update it goes to completion before giving error message that unsuccessful. Initially it didn't take as long to get to error message only ~10 min as you said, but this time it was 2 hrs. As such I have never had software update.
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Feb 22, 2014 8:49 AM in response to ewach2by Brian Cook4,You can use a wired connection. Or you can plug ATV into a computer with iTunes via a USB cable and update that way. Be aware that doing that will completly restore the ATV so all the current settings will be lost and you will have to set it up from scratch.
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Feb 22, 2014 9:06 AM in response to Brian Cook4by ewach2,Thanks, but it doesn't have USB port otherwise happty to restore. Ethernet would avoid wifi, but probably still have same connectivity issue since ATV does communicate with iCloud through wifi (I can watch movies, listen to iRadio, etc), it just doesn't complete the update.
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Feb 22, 2014 10:26 AM in response to ewach2by vazandrew,It has a micro usb port (below the HDMI port).
Follow these steps to restore
http://support.apple.com/kb/HT4367?viewlocale=en_US&locale=en_US
