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Barrym6802

Q: my apple tv will not play content from my netflix account anymore

anyone ever have this problem and if so how did you resolve it? I have already made sure netflix is working and my wifi apple tv works only when trying to watch a movie on Netflix is says cannot load content please try again later this has been showing up for about a week now.

Apple TV

Posted on Feb 22, 2014 11:55 AM

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Q: my apple tv will not play content from my netflix account anymore

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 22, 2014 12:12 PM in response to Barrym6802
    Level 10 (104,063 points)
    Apple TV
    Feb 22, 2014 12:12 PM in response to Barrym6802

    Welcome to the Apple Community Barry.

     

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Restart the Apple TV (Settings > General > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > General > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > General > Reset > Restore)