7 Replies Latest reply: Feb 22, 2014 9:04 PM by mauriciofromaustin
joetoz Level 1 Level 1 (0 points)

When I try to open getting the message "FCP X is being updated can not open" from my App page on my MacBook Pro.  Problem is I don't see anything trying to update.  Restarted computer and still getting the same message.  Thanks in advance for any help.

  • 1. Re: Update?
    joetoz Level 1 Level 1 (0 points)

    Tried to refresh updates and it says at the top of the App store app "no updates available"

  • 2. Re: Update?
    Alchroma Level 6 Level 6 (17,195 points)

    Maybe you have auto updating set??

     

    If so tour Mac will be updating FCP X to the newer 10.1.1.

    It's over 1 gig of download and will take as long as your internet connectin will allow, maybe hours.

    Open the App Store and have a look in the Updates tab to confirm if an update is available or started.

     

    Al

  • 3. Re: Update?
    Alchroma Level 6 Level 6 (17,195 points)

    joetoz wrote:

     

    Tried to refresh updates and it says at the top of the App store app "no updates available"

     

     

    Try a re-boot and start over.

     

    Al

  • 4. Re: Update?
    joetoz Level 1 Level 1 (0 points)

    Update tab shows the last 30 days of updates and at the top says "no updates available"  Let me see what version of FCP I have.

  • 5. Re: Update?
    joetoz Level 1 Level 1 (0 points)

    version 10.0.9

  • 6. Re: Update?
    babylonslim Level 2 Level 2 (310 points)

    Are you signed into the App Store, what are your System Preference settings for The App Store?  Was the ver. of FCP X that you have on your computer bought using your Apple Account?

     

    There is an APP Store Forum, perhaps someone over ther might have some ideas?

  • 7. Re: Update?
    mauriciofromaustin Level 1 Level 1 (35 points)

    You can try to see if this is a USER issue on your Mac rather than a software issue. I do know that the App Store can get buggy.

     

    Can you log into the App Store? Are you able to view you purchases within iTunes Account?

    -----

    How to create a new user:

    http://support.apple.com/kb/PH11468

     

    You can create a new user and then try to open FCPX. If FCPX works with the new "test" user then your issue is with the App Store App.

    -----

    This may help with the App Store issue, if indeed creating a new user results in the same problem.

    http://support.apple.com/kb/TS4236