HT203345: iTunes: Downloading iTunes for Windows using Internet Explorer

Learn about iTunes: Downloading iTunes for Windows using Internet Explorer
abaechle
Level 1 (0 points)

Q: I continue to try to install iTunes; when I attempt to open the newly installed iTunes, I receive errors that it was not correctly installed. I have followed the direction on this website, but I face the same error. Please help.

I continue to try to install iTunes; when I attempt to open the newly installed iTunes, I receive errors that it was not correctly installed. I have followed the direction on this website, but I face the same error. Please help.

Windows 7

Posted on Feb 22, 2014 10:08 PM

by abaechle,Solvedanswer
abaechle abaechle
Level 1 (0 points)
A:

These steps seem to have worked - I am able to succesfully launch iTunes (v11.1.4 on Windows 7) without error messages - much appreciated.

Posted on Feb 22, 2014 10:47 PM

Close
abaechle

Q: I continue to try to install iTunes; when I attempt to open the newly installed iTunes, I receive errors that it was not correctly ... more

  • All replies
  • Helpful answers

  • by b noir,

    b noir b noir Feb 22, 2014 10:14 PM in response to abaechle
    Level 9 (72,124 points)
    Feb 22, 2014 10:14 PM in response to abaechle

    What's the precise text of the error messages, please? (There's a few different ones I can think of that you might be getting.)

  • by abaechle,

    abaechle abaechle Feb 22, 2014 10:28 PM in response to b noir
    Level 1 (0 points)
    Feb 22, 2014 10:28 PM in response to b noir

    I had received the 'Error 7' message; then I followed the instructions via this Community (i.e. completing uninstalling all Apple software, reboot and install as administrator) - did not work and latest message indicates I need Apple Application Update, which is, ironically one of the software I had to uninstall.

     

    I have Windows 7 64-bit.

     

    Thank you.

  • by b noir,Helpful

    b noir b noir Feb 22, 2014 10:30 PM in response to abaechle
    Level 9 (72,124 points)
    Feb 22, 2014 10:30 PM in response to abaechle

    latest message indicates I need Apple Application Update

     

    With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.

     

    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

     

    http://www.apple.com/itunes/download/

     

    Download and install the free trial version of WinRAR:

     

    http://www.rarlab.com/download.htm

     

    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

     

    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.

     

    Does it install properly for you?

     

    If instead you get an error message during the install, let us know what it says. (Precise text, please.)

  • by abaechle,Solvedanswer

    abaechle abaechle Feb 22, 2014 10:47 PM in response to b noir
    Level 1 (0 points)
    Feb 22, 2014 10:47 PM in response to b noir

    These steps seem to have worked - I am able to succesfully launch iTunes (v11.1.4 on Windows 7) without error messages - much appreciated.

  • by b noir,

    b noir b noir Feb 22, 2014 10:48 PM in response to abaechle
    Level 9 (72,124 points)
    Feb 22, 2014 10:48 PM in response to abaechle

    Youre welcome. Glad you got things sorted out.