stupot65
Level 1 (0 points)

Q: Can't connect to the internet

I seem unable to connect to the internet through my mac mini. It never stores my sky hub as the preferred network anymore, although it used to, and now after a reboot it won't even connect. This only seems to be a problem for my mac mini as my chromebook, phone and other devices connect seamlessly. I've tried some of the obvious solutions such as restarting and rebooting the sky hub, and also verified permissions and repaired what seems to be a lot of problems. Caches have been cleared by ccleaner and still it refuses to connect. Help please?

Mac mini, OS X Mavericks (10.9)

Posted on Feb 23, 2014 4:51 AM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (208,037 points)
Applications
A:

Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.

1. Make sure the network is on the preferred list by following these instructions. It's important to read the article carefully, as it's the starting point for any further efforts to solve the problem. If you skip any of the steps, the problem may not be solved. Make sure the box marked

Remember networks this computer has joined

is checked.

2. Follow the instructions in this support article under the heading "Symptom: The network connection drops unexpectedly."

3. Make a note of all your settings for Wi-Fi in the Network preference pane, then delete the connection from the connection list and recreate it with the same settings. You do this by clicking the plus-sign icon below the connection list, and selecting Wi-Fi as the interface in the sheet that opens. Select Join other network from the Network Name menu, then select your network. Enter the password when prompted and save it in the keychain.

4. From the Location menu at the top of the Network preference pane, select Edit Locations. A sheet will drop down. Click the plus-sign button to create a new location. Give it any name you want. In the new location, set up the Wi-Fi service with the same settings you used before. Click Apply and test.

5. Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first.

6. Repair permissions on the startup volume.

7. Turn off Bluetooth and test.

8. Reset the System Management Controller.

9. Reset the PRAM.

10. Reinstall OS X.

Posted on Feb 23, 2014 10:15 AM

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stupot65

Q: Can't connect to the internet

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Feb 23, 2014 9:13 AM in response to stupot65
    Level 10 (208,037 points)
    Applications
    Feb 23, 2014 9:13 AM in response to stupot65

    Run the Network Diagnostics assistant. How far do you get?

  • by stupot65,

    stupot65 stupot65 Feb 23, 2014 10:07 AM in response to Linc Davis
    Level 1 (0 points)
    Feb 23, 2014 10:07 AM in response to Linc Davis

    Right the way to the end saying my connection functions correctly. Strange beause sometimes it won't even connect manually. I still need it to connect automatically though and solve the problem once and for all

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Feb 23, 2014 10:15 AM in response to stupot65
    Level 10 (208,037 points)
    Applications
    Feb 23, 2014 10:15 AM in response to stupot65

    Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.

    1. Make sure the network is on the preferred list by following these instructions. It's important to read the article carefully, as it's the starting point for any further efforts to solve the problem. If you skip any of the steps, the problem may not be solved. Make sure the box marked

    Remember networks this computer has joined

    is checked.

    2. Follow the instructions in this support article under the heading "Symptom: The network connection drops unexpectedly."

    3. Make a note of all your settings for Wi-Fi in the Network preference pane, then delete the connection from the connection list and recreate it with the same settings. You do this by clicking the plus-sign icon below the connection list, and selecting Wi-Fi as the interface in the sheet that opens. Select Join other network from the Network Name menu, then select your network. Enter the password when prompted and save it in the keychain.

    4. From the Location menu at the top of the Network preference pane, select Edit Locations. A sheet will drop down. Click the plus-sign button to create a new location. Give it any name you want. In the new location, set up the Wi-Fi service with the same settings you used before. Click Apply and test.

    5. Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first.

    6. Repair permissions on the startup volume.

    7. Turn off Bluetooth and test.

    8. Reset the System Management Controller.

    9. Reset the PRAM.

    10. Reinstall OS X.

  • by stupot65,

    stupot65 stupot65 Feb 23, 2014 11:33 AM in response to Linc Davis
    Level 1 (0 points)
    Feb 23, 2014 11:33 AM in response to Linc Davis

    Resetting PRAM solved it