13 Replies Latest reply: Feb 23, 2014 3:33 PM by AnddieUS
AnddieUS Level 1 Level 1 (0 points)

I backed up my iPhone 4 to my iMac and purchased a 5C a few hours later.  Now I am unable to restore from backup, I received  an error message stating that the backup was corrupt or incompatible with the new phone.  Is there anyway to fix this problem?

  • 1. Re: Corrupt Backup Message.
    PhilipRoy Level 3 Level 3 (875 points)

    If the backup came from a phone that had been jail broken no theres not.

  • 2. Re: Corrupt Backup Message.
    Mark Piaskiewicz1 Level 3 Level 3 (565 points)

    If you still have the iphone 4 back it up again and try restoring to your new iphone. As Philip

     

    Roy pointed out, if the 4 is jailbroken, all bets are off. However if the iphone 4 is normal and it still doesn't work, call Applecare 800 275-2273 since your new phone is covered.

  • 3. Re: Corrupt Backup Message.
    Lyssa Level 6 Level 6 (15,515 points)

    What version of iOS was on your iPhone 4?

     

    Have you tried setting up the phone as new, then restoring from a backup?

     

    ~Lyssa

  • 4. Re: Corrupt Backup Message.
    AnddieUS Level 1 Level 1 (0 points)

    Thank you for the quick responses! 

     

    The iPhone 4 that I had was not jailbroken, and of course I traded it in when upgrading to the iPhone 5C.  I have the latest version of iTunes and updated to OS 10.9.1. 

     

    I have never had a problem backing up, upgrading phones and restoring from backup before.  I did manage to locate the file that contains my latest backup and made a copy of it.  I saw several other posts around the forum pages that said to delete the backup from iTunes, but no luck! 

     

    Any ideas?? Thanks again!

  • 5. Re: Corrupt Backup Message.
    Lyssa Level 6 Level 6 (15,515 points)

    Try setting the phone up as new, then restoring from the backup.

     

    If iTunes has multiple backups saved, try an older one.

     

    If that still doesn't work, then you will have to set up your 5c as a new phone and manually transfer and organize your apps.

     

    ~Lyssa

  • 6. Re: Corrupt Backup Message.
    Mark Piaskiewicz1 Level 3 Level 3 (565 points)

    Then set it up as new. At least you still have your apps and music.

  • 7. Re: Corrupt Backup Message.
    AnddieUS Level 1 Level 1 (0 points)

    Thanks again, I guess I will have to accept that all of my contacts, notes, etc... are gone. At least I have music!

  • 8. Re: Corrupt Backup Message.
    PhilipRoy Level 3 Level 3 (875 points)

    If you had setup your icloud logging into it when first setting up your device you should have access to your contacts and calendars from icloud.

  • 9. Re: Corrupt Backup Message.
    ChrisJ4203 Level 7 Level 7 (28,185 points)

    Were you not syncing contacts, etc with a supported application on the computer, or with iCloud or other cloud service. That is where that data should be saved, and not dependent on the backup.

  • 10. Re: Corrupt Backup Message.
    Mark Piaskiewicz1 Level 3 Level 3 (565 points)

    Your contacts and other data should have been syncing to and from something, right? If you're using a Mac it should be easy to restore. If it's a PC than the info is probably there, but I'm not a PC person.

  • 11. Re: Corrupt Backup Message.
    AnddieUS Level 1 Level 1 (0 points)

    I've been backing up my various iPhones over the years, directly to my computer. I have never had a problem and because it has been so easy to do I never gave a thought to using iCloud.  I've never had a corrupted file on my iMac, iTunes, etc..  so to get that cannot restore because of a backup message, well I was surprised.

     

    I think I can manually transfer items, that are in my contacts, etc... but the last backup didn't seem to take in any of the apps that normally gets backed up.

     

    Right now, I am trying to recover as much as I can.  Going forward, I will use iCloud.  But in looking at posts while googling, it seems that my problem is not unique as other users upgrading to a new phone are having this problem as well. 

  • 12. Re: Corrupt Backup Message.
    ChrisJ4203 Level 7 Level 7 (28,185 points)

    The backup does not back up applications, just application data. Apps are part of the iTunes library, so backing them up is not necessary, just like backing up music is not necessary. You can sync your music and apps back from iTunes, and other data that can by synced to supported applications such as calendars, contacts and notes, can be synced back to the device from those applications through iTunes. Good luck. I hope you get back most of your content.

  • 13. Re: Corrupt Backup Message.
    AnddieUS Level 1 Level 1 (0 points)

    Just got off the phone with my cellphone company, and was told that they've been getting complaints from iPhone users who have upgraded.  Trying to contact apple now to see what, if anything, can be done.