cybillkd

Q: HELP - Greyed Out (Ghost) songs in iTunes Devices iPhone Music

I am so frustrated I am sure someone knows the answer to this question but I have yet to find it.  I just upgraded to IOS 7 on my iPhone and I upgraded my iTines to thelatest and greatest version.  Now when I connect my phone to iTunes and look at the phone under device I see that there are a number of songs listed...all are greyed out and can not be selected.  NONE of these songs are on my iPhone.  I AM using iTunes Match and have been since Jan 2013.  I had a similar issue with the last upgrades and for the life of me can not remember how I fixed it.  I have a feeling that I had to completely eliminate everything from my library which is something that I do not want to do.

 

Does anyone know of a fix for this problem?  I have tried everything that I can think of...from shutting off iTunes Match on my phone from reloading iTunes Match within iTunes.  This is what my screen looks like...

 

ItunesScreen.jpg

 

Most but not all of these songs are in my Itunes Music.  Originally the all were there but in my attempt to solve the problem I deleted some from my Itunes (on purpose) to see if any individual some was the problem. 

 

No suggestion is silly - I have tried many things - too many to list and I am truly getting desparate.  I truly believe that this is an Match issue but I can't find any resolution for the problem.  When I take all music off of my phone as it is right now the problem still exists.  If I add music the music that is added will be seen in black lettering beside the grey lettering listing...that is in iTunes.  I am sorry if I am not making any sense it is easier to show someone than to explain it.

 

Thank you for any assistance...

 

oh yes - I am using a Windows XP as my Operating...I know time for an update but my laptop works so well - so far anyway and I hate to invest $ where I don't need it YET.  ;-)

iPhone 4S, iOS 7, iTunes version 11 & iTunes Match

Posted on Sep 22, 2013 3:16 PM

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Q: HELP - Greyed Out (Ghost) songs in iTunes Devices iPhone Music

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  • by allisonneedshelps,Helpful

    allisonneedshelps allisonneedshelps Dec 8, 2013 1:39 PM in response to cybillkd
    Level 1 (5 points)
    Dec 8, 2013 1:39 PM in response to cybillkd

    all of the new songs i just tanferred from my phone to my PC are grey with dotted cirlces next to them. How do I ge them downloaded on to my library?

  • by shaundobrien,Helpful

    shaundobrien shaundobrien Dec 14, 2013 2:29 AM in response to cybillkd
    Level 1 (5 points)
    Dec 14, 2013 2:29 AM in response to cybillkd

    Couple of things:

     

    =*= Yes, you can resolve this by deleting the "bad" songs off of your device manually re-adding them.

    =*= This is caused by the song(s) getting corrupted on the device, so for example, if you were to unplug the device while it was synching, you could end up with these "ghost" songs. Or as someone else mentioned, it happened while adding songs while iTunes was performing other activities... So be patient.

    =*= This can be a real pain because even if you were to try and add the songs again on top of the ghost songs it wont work because the device already thinks they're being loaded to the device even though they're never going to get there...

    =*= There are multiple options for resolving the ghosting songs problem, but really, honestly, the easiest approach is just to take manual control of the music on the device, delete them, and re-add them...

     

    Enjoy!

    -Shaun

  • by Nicodemeus,Helpful

    Nicodemeus Nicodemeus Dec 15, 2013 7:15 PM in response to cybillkd
    Level 1 (15 points)
    Mac OS X
    Dec 15, 2013 7:15 PM in response to cybillkd

    this seemed like another culprit of the this problem- see the answer by user  "JERRILL"  for yet another working fix for it here>> https://discussions.apple.com/message/23617474#23617474

  • by Joeyfla1953,

    Joeyfla1953 Joeyfla1953 Feb 15, 2014 4:26 AM in response to cybillkd
    Level 1 (0 points)
    Feb 15, 2014 4:26 AM in response to cybillkd

    I found on the ipad in musice.... On the bottom the "more" tab under Shared I had two choices. 

    My ipad (which was checked) and

    In my case "Joey's Library

     

    I tried checking joey's Library and problem was solved.

  • by dpx,Helpful

    dpx dpx Feb 24, 2014 8:32 AM in response to cybillkd
    Level 2 (250 points)
    Feb 24, 2014 8:32 AM in response to cybillkd

    I have just successfully deleted my greyed out songs.

     

    If you turn on 'Manually manage music and videos' in the Summary page then right click the songs; you are then given the option to delete them.

     

    This sorted them out for me.

  • by dpx,

    dpx dpx Feb 24, 2014 9:01 AM in response to dpx
    Level 2 (250 points)
    Feb 24, 2014 9:01 AM in response to dpx

    But then if you re-sync they come back. Back to the drawaing board!

  • by dpx,

    dpx dpx Feb 24, 2014 9:43 AM in response to dpx
    Level 2 (250 points)
    Feb 24, 2014 9:43 AM in response to dpx

    I found the solution on this thread;

     

    https://discussions.apple.com/thread/5369825?start=0&tstart=0

     

    And now my grey songs are gone forever, hopefully!

  • by Movitar,

    Movitar Movitar Feb 25, 2014 6:43 PM in response to cybillkd
    Level 1 (14 points)
    Notebooks
    Feb 25, 2014 6:43 PM in response to cybillkd

    https://discussions.apple.com/thread/3979901?start=90&tstart=0 I figured it out and posted solution here (Movitar)

  • by Joeyfla1953,

    Joeyfla1953 Joeyfla1953 Mar 21, 2014 11:33 AM in response to shaundobrien
    Level 1 (0 points)
    Mar 21, 2014 11:33 AM in response to shaundobrien

    I've tried a lot of stuff that's been suggested here and finally I gave up and purchased "PhoneClean" software from iMobile.  It cleaned out the cashe, temp files etc... created about a 1 gig of additional space.  Then I used the programs toolbox and scanned the media.... (music files) and it found damaged music files.  Deleted the damage files and then I was able to reload the music files back to my ipad.

     

    So why doesn't Apple do this? Why do we have to purchase some 3rd party vendor to fix their crap when it should be part of iTunes.

  • by mychel45,

    mychel45 mychel45 Mar 26, 2014 6:42 PM in response to Christy Vastola
    Level 1 (0 points)
    Mar 26, 2014 6:42 PM in response to Christy Vastola

    THIS WAS VERY HELPFUL. Thank you so much!!!!

  • by Tony_Li,

    Tony_Li Tony_Li Jul 15, 2014 5:06 PM in response to alexfrombarrie
    Level 1 (0 points)
    Jul 15, 2014 5:06 PM in response to alexfrombarrie

    I know its been quite a few months, however I will confirm that this fix works. Thank you very much-->in addition, the greyed out songs are no longer greyed out. Only duplicates are now greyed out, and I doubt anyone wants those. Once again, thanks a ton!

  • by sabfa,

    sabfa sabfa Jul 26, 2014 4:37 AM in response to cybillkd
    Level 1 (5 points)
    iPad
    Jul 26, 2014 4:37 AM in response to cybillkd

    Here is how I fixed the problem on my Windows PC:

     

    I had all my media stored on C:\ITUNES and moved it to C:\USERS\PROFILE NAME\MY MUSIC - name of logged in user.

     

    In the settings [Edit/Preferences/Advanced - I unchecked copy files to iTunes Media folder when adding to library and in the Store tab check Automatic Downloads/Music

    Also if you move music to another folder in the Edit/Preferences/Advanced make sure you change iTunes media folder location

     

    I found two folders in C:\USERS\PROFILE NAME\MY MUSIC, iTunes and iTunes Media and subfolders that contained duplicate downloaded  items.   You may have to check each subfolder.  Once I moved the media into my iTunes folder the greyed out songs disappeared.

    If you don't want to move your music, check these folders and move the media to your current iTunes.  In future, you know where they are stored.

     

    The greyed out songs were stored in separate folders other than in iTunes .  Also by moving the media to the profile folder I can now play protected songs which I was not able to before.

     

    Note: I don't use iTunes Match

     

    I hope this helps.

  • by ittojr,

    ittojr ittojr Aug 23, 2014 8:12 AM in response to cybillkd
    Level 1 (0 points)
    Aug 23, 2014 8:12 AM in response to cybillkd

    I am not sure if this will work but it did for me. In the itunes preferences I went to Advance and I have the my music in the original itunes media folder location. I clicked on the reset button and clicked ok. When I closed itunes and reopened it, the greyed out music was fixed! Hope it works for you.

     

    ittojr

  • by sarahcharle,

    sarahcharle sarahcharle Sep 18, 2014 12:45 AM in response to ittojr
    Level 1 (0 points)
    Sep 18, 2014 12:45 AM in response to ittojr

    YOU ARE MY HERO! I have been trying to figure out for hours what the heck was up with my music suddenly all being inaccessible to me (like...all the songs I have ever owned. I have them on backup, but still!). Anyway, just wanted to say thanks & let people know that this works!

  • by Tsuria,

    Tsuria Tsuria Sep 22, 2014 7:04 PM in response to sabfa
    Level 1 (0 points)
    Sep 22, 2014 7:04 PM in response to sabfa

    I need help my Itunes won't sync its grey out unable to sync at all I use a mac book I've restore my iphone 4s twice already but the sync is still grey I noticed in my music on my iphone there an U2 Album that I didnt purchased at all I don't where it came from an I can't remove it I don't know if it the corrupted file that won't let me sync all my music, videos, an apps are removed an I have plenty of space but it not syncing. What else can I do? Please someone help me 

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